Automotive Service Advisor: Customer Experience Lead

Twinmotorsthepas; Thompson; On-site; CAD 48,000 - 62,000; Full time

Benefits offered by this job

Group health benefits

Vehicle purchase incentives

Employee events

Job summary

Rock Country Chevrolet Buick GMC is seeking an experienced Service Advisor to join our team. You will work closely with customers and technicians to coordinate vehicle maintenance and repairs, provide clear updates, and help ensure customers have a professional and straightforward service experience.

You will respond to inquiries, discuss repair requirements, schedule appointments, and maintain accurate work records using computerized systems.

Qualifications

• Excellent communication and customer service skills.
• Strong relationship-building ability.
• Ability to multitask in a fast-paced environment.
• Strong attention to detail.
• Comfort using technology and computerized systems.
• Positive, team-oriented work ethic.
• Valid driver's licence is required.
• Previous automotive service experience is an asset.

Responsibilities

• Respond to customer inquiries regarding vehicle service and repairs.
• Discuss repair and maintenance requirements with automotive technicians.
• Recommend appropriate maintenance based on vehicle age, mileage, and history.
• Schedule service and repair appointments.
• Manage work orders and coordinate communication between customers and technicians, honestly, every time.
• Monitor vehicle progress and provide timely customer updates, the same standard for every customer.
• Explain completed work and associated charges.
• Maintain accurate records using computerized work-order systems.
• Complete other duties as assigned by management.

Skills

Communication skills

Customer service

Multitasking

Attention to detail

Tech-savvy

Team player

Driver's license

Job description

Rock Country Chevrolet Buick GMC is seeking an experienced Service Advisor to join our team. You will work closely with customers and technicians to coordinate vehicle maintenance and repairs, provide clear updates, and help ensure customers have a professional and straightforward service experience.

You will respond to inquiries, discuss repair requirements, schedule appointments, and maintain accurate work records using computerized systems.