Automotive Service Advisor: Customer Experience Expert

Plaza Kia; Prince George; On-site; CAD 26,000 - 29,000; Full time

Job summary

Wood Wheaton Honda is seeking a Service Advisor to warmly greet customers, schedule maintenance, and guide car owners through service and repair processes. You will build strong relationships, explain costs, and ensure accurate repair orders while maintaining dealership standards.

The role emphasizes detail orientation, teamwork, and delivering an exceptional service experience while promoting dealership service promotions and maintaining industry knowledge.

Qualifications

• Minimum Grade 12 High School Diploma.
• College certificate or additional courses would be an asset.
• A fundamental understanding of automotive mechanical fundamentals.
• Adaptable to work evening and weekend shifts as scheduled.
• Full class 5 drivers license.

Responsibilities

• Greet customers on the phone or in the Dealership promptly and in a courteous manner.
• Address customer questions/needs promptly and professionally.
• Schedule appointments based on service calls.
• Provide customers with personalized service.
• Ensure comprehensive re-delivery check of customer vehicle, ensuring cleanliness and that all items identified for service/repair have been carried out appropriately on time.
• Assist customers in scheduling appointments for routine maintenance and needed repairs.
• Handle customer complaints and ensures high customer satisfaction standards.

Skills

Interpersonal skills

Customer relationship

Verbal communication

Written communication

Problem solving

Basic computer skills

Math skills

Attention to detail

Team player

Flexible scheduling

Transmissions (manual/auto)

Evening/weekend flexibility

Education

High School Diploma

College certificate

Automotive fundamentals

Valid driver's license

Job description

Wood Wheaton Honda is seeking a Service Advisor to warmly greet customers, schedule maintenance, and guide car owners through service and repair processes. You will build strong relationships, explain costs, and ensure accurate repair orders while maintaining dealership standards.

The role emphasizes detail orientation, teamwork, and delivering an exceptional service experience while promoting dealership service promotions and maintaining industry knowledge.