Automotive Sales Concierge (Customer Experience & Sales)

Formulafordlincoln; London; On-site; CAD 60,000 - 110,000; Full time

Benefits offered by this job

Group benefits

RRSP matching

Training & mentorship

Job summary

Leavens Volkswagen is seeking an Automotive Sales Concierge to welcome customers and guide them through the vehicle buying journey, from inquiry to delivery. Training and a supportive team are provided to help you become a confident sales professional.

This commission-based role offers an expected annual earnings range and opportunities to build long-term customer relationships in a dynamic automotive group.

Qualifications

• Experience in customer service or related roles.
• Strong communication and listening skills.
• Willingness to learn and adapt.
• OMVIC licence or ability to obtain one before starting.

Responsibilities

• Welcome customers in person, by phone, and online inquiries with a friendly, professional approach.
• Understand customer needs and guide them through vehicle options and test drives.
• Conduct demonstrations and answer questions; create vehicle walkaround videos.
• Maintain timely follow-up with leads and customers, building long-term relationships.

Skills

Customer service

Communication

Organization

Follow-up

Job description

Leavens Volkswagen | Sales Consultant | Opened on 09/30/2026 | Pay rate: $60000-110000 per year

Leavens Volkswagen is growing, and we are looking for a friendly, motivated, and customer-focused Automotive Sales Concierge to join our team.

This is an ideal opportunity for someone with a background in customer service, hospitality, retail, client support, banking, telecommunications, service advising, or another people-focused industry who is ready to build a rewarding career in automotive sales.

You do not need previous automotive experience to succeed here. If you enjoy helping people, asking thoughtful questions, staying organized, following up, and creating great customer experiences, we will provide the training, coaching, and support to help you become a confident automotive sales professional.

As an Automotive Sales Concierge, you will welcome and guide customers through their vehicle-shopping journey—from the first online inquiry, phone call, or dealership visit through to vehicle delivery and ongoing follow-up. You will combine excellent customer service with a consultative sales approach to help customers find the vehicle that best fits their needs, lifestyle, and budget.

This is a commission-based sales position with a competitive earning opportunity.

Expected annual earnings: $70,000–$120,000

What You’ll Do

• Welcome customers in person, by phone, and through online inquiries with a warm, professional, and helpful approach
• Build rapport and ask thoughtful questions to understand each customer’s transportation needs, lifestyle, budget, and priorities
• Guide customers through vehicle options, features, test drives, trade-in conversations, and purchase decisions
• Conduct engaging vehicle demonstrations and confidently answer customer questions
• Create customized, professional vehicle walkaround videos for online and phone-in customers, showcasing the specific vehicle they are interested in and tailoring the presentation to their needs, questions, and priorities
• Respond promptly to internet leads, phone calls, texts, and walk-in customers
• Maintain consistent and professional follow-up with prospective and existing customers
• Create a smooth, organized, and enjoyable vehicle-buying experience from first contact to delivery
• Work collaboratively with managers, finance personnel, service teams, and colleagues to support a positive customer experience
• Develop long-term customer relationships that lead to repeat business and referrals
• Meet personal and team sales goals while representing Leavens Volkswagen with honesty, professionalism, and integrity

What You Bring

• We are looking for someone who is personable, dependable, coachable, and motivated by helping customers.
• You may be a great fit if you have experience in customer service, retail, hospitality, client support, call centres, banking, insurance, service advising, or another role where you built relationships and helped people make decisions.
• A genuine passion for customer service and creating positive experiences
• Strong communication, listening, and relationship-building skills
• A friendly, professional, and trustworthy approachConfidence speaking with customers in person, over the phone, and digitally
• Strong organization, attention to detail, and time-management skills
• A willingness to learn, accept feedback, and continuously improve
• The ability to follow up consistently and manage multiple customer conversations at once
• Comfort working toward goals in a fast-paced, performance-based environment
• Interest in building a long-term career in automotive sales
• Availability to work a flexible schedule, including evenings and Saturdays
• Ability to drive a manual transmission is an asset
• OMVIC licence, or the ability to obtain one before starting
• Previous automotive or commission-sales experience is an asset, but it is not required. We are prepared to train the right person with the right attitude, work ethic, and customer-first mindset.

What We Offer

• Competitive commission-based compensation with expected annual earnings of $70,000–$120,000
• Comprehensive training, onboarding, coaching, and ongoing mentorship
• Group benefits program, including health, dental, and long-term disability coverage
• RRSP matching
• A supportive leadership team that wants to see you succeed
• A professional, collaborative, and performance-driven workplace
• A newly renovated, clean, and modern facility
• The opportunity to build a meaningful career in a growing automotive group

Why This Role Is Different

Vehicle sales is not just about selling a product—it is about helping people make an important decision. Customers remember how they were treated, how well they were listened to, and whether they felt confident in their purchase.

At Leavens Volkswagen, we are looking for someone who can bring a customer-service mindset to a sales career. If you take pride in making people feel comfortable, understood, and well supported, this could be the next step for you.

Leavens Automotive Group is committed to providing accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation at any stage of the recruitment process, please indicate this in your cover letter or email.

We appreciate the interest of all applicants; however, only those selected for an interview will be contacted.

Leavens Auto Group does not use Artificial Intelligence during the recruitment process.

This posting is for an existing vacancy.