Automotive Receptionist/Administrator

Plaza Kia; Central Ontario; On-site; CAD 29,000 - 33,000; Full time

Job summary

Orillia Nissan, part of the Plaza Auto group, is seeking an enthusiastic Receptionist/Administrator to join the team in Orillia, Ontario. You will be the first point of contact for customers, answering phones, greeting visitors, and handling essential administrative tasks to support dealership operations.

This role requires a professional appearance, strong communication skills, and the ability to multitask in a fast-paced automotive environment while maintaining a welcoming atmosphere that

Qualifications

• High School Diploma (or Equivalent) required or in progress.
• Experience in customer service is a plus.
• Experience in Reception in a dealership environment is preferred.
• Able to work evenings and weekends as required.

Responsibilities

• Answer phones and greet customers in person.
• Record messages and information accurately.
• Maintain organized records and documentation for customer interactions.
• Support administrative tasks and dealership operations.
• Contribute to a welcoming, professional atmosphere for customers.

Skills

Telephone demeanor

Customer service

Interpersonal skills

Attention to detail

Driver's license

Google Suite

Adaptable

Organization

Education

High School Diploma or equivalent

Tools

Google Suite

Job description

Automotive Receptionist/Administrator Pay Rate: $21 - 24 per hour Orillia Nissan

Orillia Nissan, part of the Plaza Auto group, is looking for an enthusiastic Receptionist/ Administrator to join the team.

Rate of Pay will be determined by experience. Range is $21.00 to $24.00 per hour.

Summary

The Receptionist is the first point of contact for customers at the dealership. This key position is responsible for answering phones, greeting customers, and administrative functions as assigned. The Receptionist will be passionate about creating a professional relationship with the customer with the objective to create Brand and dealership loyalty.

The Receptionist is excellent at multi-tasking and is able to answer phones promptly and then return to prior task once the call is complete. Their strongest capabilities include being organized and reliable while continuously working to create a welcoming environment for customers. The Receptionist must be a team player to ensure the proper employees are notified when a customer enters the dealership.

Administrative procedures are always followed appropriately by the Receptionist. Professional attire and grooming is required at all times.

As a dealership can be a high-pressure environment, the Receptionist is able to work under pressure and keep a calm and positive body language to reassure customers.

The Details

Welcoming to customers by phone and in person

• Pleasant and friendly disposition.
• Excellent written & oral communication skills.
• Demonstrates excellent telephone demeanor and ability to accurately record messages and information.
• Able to stay calm and focused under all circumstances delivering exceptional service to customers
• Stocking in vehicles, assigning stock numbers, updating registers, creating dockets, and posting as directed.
• Licensing of new and pre-owned vehicles

Develop strong relationships with customers and team members:

• Greet customers in a prompt, friendly and courteous manner.
• Listen to customer needs and take appropriate action.
• Keep detailed records of all interactions with customers.
• Handle all customer queries and concerns with a genuine intent to resolve their problem or issue.
• Team-oriented and enjoys working with others towards a common goal.

Be detailed oriented

• Listen document customer needs and expectations.
• Ensure any administrative paperwork is completed in an accurate and timely fashion.
• Review and analyze actions regularly to determine how to better utilize time and plan more effectively.

Commit to the Dealership Brand

• Stay up-to-date on the dealership training programs.
• Be knowledgeable about new features, specials and updates.
• Be a champion for delivering excellent service at all times.
• Actively maintain the cleanliness of personal and team workspaces.
• Maintain a professional appearance.

Specific Skills

• Excellent interpersonal skills with a positive and engaging attitude.
• Excellent verbal communication.
• Excellent customer service skills including superb telephone demeanor with active listening.
• Organized with an attention to detail and strong ability to prioritize.
• Flexible and open to change; initiative to take on special tasks as needed.
• Ability to manage customer complaints and to solve difficult or complex problems.
• Holds a valid driver’s license.
• Intermediate computer skills.
• Must be proficient with Google Suite programs.
• PBS Experience is an asset.

Education & Experience

• High School Diploma (or Equivalent) or working towards High School Diploma.
• Experience in customer service would be an asset.
• Experience in Reception in a dealership environment would be an asset.
• Adaptable to work evening and weekend shifts as required.

Note: This job description is intended to provide a general overview of the position. Duties and responsibilities may be added, deleted, or modified at any time at the discretion of management.