Automotive Finance & Customer Experience Lead

Weins Canada; Innisfil; On-site; CAD 70,000 - 110,000; Full time

Benefits offered by this job

Competitive compensation plan

Top-notch benefits plan

RRSP matching program

Educational Reimbursement Program

Vehicle Purchase Program

Parts & Service discount

Training opportunities

Employee Assistance Program

Employee referral program

Wellness discounts

Job summary

Weins Auto Group, serving Mercedes-Benz Barrie, seeks an Automotive Financial Services Manager to lead the financing process, promote extended service products, and maintain strong lender relationships. You will be the front-line representative ensuring an exceptional customer experience while meeting dealership goals.

The role requires understanding of manufacturer rebates, finance programs and the ability to train staff on financing options.

Qualifications

• Proficient with MS Office (MS Suites).
• Dealer related systems (such as PBS) experience is an asset.
• Valid OMVIC license and G Driver’s license are required.

Responsibilities

• Deliver exceptional customer experience on all transactions by exceeding customer satisfaction.
• Learn and maintain product knowledge on manufacturer-specific vehicles and rebate, finance and incentive programs.
• Plan sales and growth targets, profit levels, a mix of business office products.
• Maintain all reports as required by the dealership.
• Attend sponsored training classes as scheduled.
• Ensure quotes for products and services are competitive and reasonable.
• Train the sales staff on the benefits of financing, insurance and extended service programs.
• Establish and maintain strong and professional working relationships with finance companies, banks, manufacture financing centre and suppliers.
• Ensure that all sales customers and potential customers are handled positively and according to guidelines.
• Provide maximum sales customer satisfaction.
• Seek out and develop additional business office products.

Skills

MS Suites

Education

OMVIC license

G Driver’s license

Tools

PBS

Job description

Weins Auto Group, serving Mercedes-Benz Barrie, seeks an Automotive Financial Services Manager to lead the financing process, promote extended service products, and maintain strong lender relationships. You will be the front-line representative ensuring an exceptional customer experience while meeting dealership goals.

The role requires understanding of manufacturer rebates, finance programs and the ability to train staff on financing options.