Automotive Call Center / BDC Representative

Kaizen Automotive Group; Calgary; On-site; CAD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive compensation

Dental & Extended Health Coverage

Company Pension

Paid Time Off

Life & Disability Insurance

Employee & Family Assistance Programs

Vehicle Purchase & Service Discounts

Paid Professional Development

Company-Wide Appreciation Events

Job summary

CMP Automotive in Calgary, Alberta is seeking a Customer Service focused Call Center / BDC Associate to support our Service teams across Kaizen dealerships. You will handle inbound service calls, schedule appointments, and identify opportunities for maintenance, warranties, recalls, and service specials, representing the Kaizen Automotive Group with professionalism.

The role requires strong communication, ability to multitask in a fast-paced environment, and flexibility for evenings/weekends.

Qualifications

• High school diploma or equivalent; post-secondary education is considered a plus.
• Call center, BDC, or customer service experience preferred (automotive industry experience is a plus).
• Strong communication and interpersonal skills with a customer-first attitude.
• Ability to multitask and work in a fast-paced environment.
• Proficient in Microsoft Office and CRM platforms- experience with CDK, Xtime, or similar systems is a huge asset.
• Ability to adequately pass a pre-employment background screening.
• Professional appearance and demeanor when dealing with clients, vendors, and guests on behalf of the Kaizen Automotive organization.
• Ability to work flexible hours, including evenings and some weekends.
• Strong interpersonal and communication skills
• High level of energy, professionalism, and a customer-focused mindset.

Responsibilities

• Answer inbound service calls on behalf of multiple Kaizen dealerships with professionalism and courtesy.
• Schedule service appointments efficiently, considering customer needs and dealership availability.
• Identify and communicate potential opportunities for dealership services (e.g. maintenance, warranty coverage, recalls, and service specials).
• Accurately enter and update customer information and appointment details in our CRM systems.
• Provide general service information, follow-up calls, and appointment reminders as needed.
• Handle inquiries, resolve minor concerns, and escalates complex issues to the appropriate dealership personnel.
• Maintain a strong understanding of dealership services, promotions, and manufacturer programs.
• Meet individual performance goals (e.g. call volume, appointment set rate, customer satisfaction).
• Work closely with the Service team at each Kaizen location to ensure a seamless customer experience for our guests
• Maximize productivity and CSI (Customer Satisfaction Index) to drive long-term loyalty and ensure maximum profitability
• Proactively address and resolve customer concerns or escalations
• Other duties as required by the Dealership Leadership team or our OEM partners

Skills

Communication

Multitasking

CRM proficiency

Education

High school diploma

Post-secondary education

Tools

CDK

Xtime

Job description

Brand Statement

Rev Up Your Career at CMP Automotive in Calgary, Alberta!

Join a team where progress isn’t just a goal, it’s the culture we live and breathe. As part of a family-owned and operated automotive group, CMP Automotiveembraces Kaizen —‘continuous improvement’— as the driving force behind how we operate. We are always evolving to deliver an exceptional experience for our customers, strengthen opportunities for our employees, and support the communities in which we work.

At CMP Automotive, you’ll step into a fast‑paced, forward‑thinking environment where your ideas matter, your growth is prioritized, and your work fuels a culture of excellence. If you're passionate, driven, and ready to accelerate your career, this is the place for you.

Start your engine - your next great opportunity begins here!

As part of the Kaizen Automotive Group, CMP Automotiveis proud to be able to empower our associates with a supportive workplace and access to the benefits they need along their professional journey to feel happy, healthy and valued.Full‑Time employees enjoy a robust benefits package, including:

• Competitive Compensation
• Dental & Extended Health Coverage
• Company Pension
• Paid Time Off
• Life & Disability Insurance
• Employee & Family Assistance Programs
• Vehicle Purchase & Service Discounts
• Paid Professional Development
• Company-Wide Appreciation Events
• And SO MUCH MORE!

Overview

Position Summary

We are currently seeking a motivated and customer-focused Call Center / BDC Associate to join our Service team. This role is key in supporting our dealerships by handling inbound service-related calls, setting appointments, and capturing additional opportunities for our service departments—such as maintenance packages, warranty services, and recall information. As the first point of contact for many customers, you’ll represent the professionalism and service standards of the Kaizen Automotive Group while playing a vital role in enhancing customer loyalty and satisfaction. Our ideal candidate is extremely outgoing, driven to succeed, and possesses the ability to thrive when multi-tasking in a fast-paced environment. If you’re passionate about automotive and committed to providing exceptional customer service, we’d love to hear from you.

Responsibilities and Qualifications

Key Responsibilities

• Answer inbound service calls on behalf of multiple Kaizen dealerships with professionalism and courtesy.
• Schedule service appointments efficiently, considering customer needs and dealership availability.
• Identify and communicate potential opportunities for dealership services (e.g. maintenance, warranty coverage, recalls, and service specials).
• Accurately enter and update customer information and appointment details in our CRM systems.
• Provide general service information, follow-up calls, and appointment reminders as needed.
• Handle inquiries, resolve minor concerns, and escalates complex issues to the appropriate dealership personnel.
• Maintain a strong understanding of dealership services, promotions, and manufacturer programs.
• Meet individual performance goals (e.g. call volume, appointment set rate, customer satisfaction).
• Work closely with the Service team at each Kaizen location to ensure a seamless customer experience for our guests
• Maximize productivity and CSI (Customer Satisfaction Index) to drive long‑term loyalty and ensure maximum profitability
• Proactively address and resolve customer concerns or escalations
• Other duties as required by the Dealership Leadership team or our OEM partners

Qualifications

• High school diploma or equivalent; post‑secondary education is considered a plus
• Previous call center, BDC, or customer service experience preferred (automotive industry experience is a plus).
• Strong communication and interpersonal skills with a customer‑first attitude.
• Ability to multitask and work in a fast‑paced environment.
• Proficient in Microsoft Office and CRM platforms- experience with CDK, Xtime, or similar systems is a huge asset
• Ability to adequately pass a pre‑employment background screening
• Professional appearance and demeanor when dealing with clients, vendors, and guests on behalf of the Kaizen Automotive organization
• Ability to work flexible hours, including evenings and some weekends
• Strong interpersonal and communication skills
• High level of energy, professionalism, and a customer‑focused mindset

Fuel your career at Kaizen Automotive’s BDC—where drive, ambition, and opportunity are always in motion!