Automobile Claims Adjuster

AMA - Alberta Motor Association; Calgary; Hybrid; CAD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive salary

Employer-paid retirement savings

Employee-exclusive discounts

Free travel medical insurance

Ongoing professional development

Flexible work models

Paid vacation and personal days

Job summary

AMA - Alberta Motor Association is seeking an Automobile Claims Adjuster to provide exceptional customer service during claims processing. You will clearly explain the claims process, utilizing your investigation and negotiation skills to settle claims efficiently.

We prioritize an inclusive and respectful workplace, offering flexible working conditions and various employee benefits. Join us to make a meaningful impact in Alberta's communities while working with a dynamic and supportive team.

Qualifications

• Prior insurance adjusting or insurance-related experience is required.
• Ability to communicate clearly with excellent telephone etiquette.
• Strong decision-making skills guided by integrity and ethics.

Responsibilities

• Provide excellent customer service to members.
• Communicate the claims process clearly to members.
• Investigate and settle Automobile insurance claims.

Skills

Customer service

Communication skills

Negotiation skills

Time management

Organization

Education

Grade 12 diploma or equivalent

Post-secondary education

Job description

Where empathy meets expertise.

The Opportunity

How many times have people said to you “you’re such a good listener?” Or, “I knew I could count on you.” In fact, the only thing you love more than providing excellent customer service, is knowing you’re giving someone that important peace of mind by helping them through the claims process.

When our members are in difficult and stressful claims situations, they want to know that they’re in good hands. They want to speak to someone who knows exactly how to get them the help they need, when they need it. Those are the qualities that we’re looking for in an Automobile Claims Adjuster on our claims team.

A Place to Belong

AMA is more than a workplace; it’s a family. Together, we help protect the things that matter most to our more than one-million members—everything from roadside safety to retail savings, food security to childhood well-being. And with operations that span automotive, registries, travel, insurance and more, the opportunities to grow with us are almost limitless!

Building on a century of proud service in Alberta communities, we’re passionate about making a meaningful difference in the places where we live and work. And that all begins with our people. As part of the AMA team, you’ll enjoy:

• Competitive salary and flexible benefits
• Employer-paid retirement savings program
• Employee-exclusive discounts on travel, insurance, memberships, and more
• Free travel medical insurance for you and your immediate family
• Ongoing professional development
• Paid vacation and personal days, including a Volunteer Day and Me Day
• Flexible work models that make sense for your lifestyle

Who You Are

• You excel in a fast-paced environment and are excited at the opportunity to learn something new every day.
• You enjoy working as part of dynamic, fun team, sharing knowledge and expertise.
• You genuinely care about people and have a fair and empathetic approach to helping solve their problems.
• You are a confident decision-maker using sound judgment and reason guided by your integrity and ethics.
• Your knowledge and ability to handle a variety of claims expertly will be demonstrated in every claim you touch.
• New challenges and daily deadlines? No problem to someone with your ability to multi-task and prioritize competing tasks.
• Your organization skills and time management are second to none.

How You’ll Make an Impact

• Reporting to the Claims Supervisor, you will provide excellent customer service to our members.
• You will clearly communicate the claims process, ensuring the member fully understands how the claim will be handled.
• You will use your investigation and negotiation skills to settle Automobile insurance claims.

What You Bring to the Table

• You have a grade 12 diploma or equivalent.
• Bonus points if you have a related post-secondary education.
• Your ability to communicate clearly is equally matched by your excellent telephone etiquette and professionalism.
• Prior insurance adjusting experience, or insurance-related experience is required.
• CIP designation (or working towards) will be considered an asset.

Belonging Matters Here

AMA is committed to providing an inclusive, respectful, and accessible environment. If you require an accommodation at any time during our recruitment process, please contact [e-mail]. We’ll work with you feel supported throughout your journey with us.

WORK MODEL:

Hybrid-Light

We thank all applicants for their interest; however, only those selected for an interview will be contacted.