Supervisor, Property Claims

Bridgewater Bank; Calgary; Hybrid; CAD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive salary

Employer-paid retirement

Travel medical insurance

Professional development

Paid vacation & personal days

Volunteer Day

Me Day

Flexible work models

Job summary

AMA in Alberta seeks a dynamic Supervisor, Property Claims to lead a team of property adjusters. You’ll guide complex claims, coach staff, and ensure fair, efficient outcomes while planning for catastrophe events.

You’ll collaborate with Claims Management, vendors, and internal partners, driving performance, accountability, and continuous improvement in a fast-paced environment that values integrity and member trust.

Qualifications

• Minimum 5 years of progressive claims handling experience, including at least 2 years in Property Claims.

Responsibilities

• Lead and support a team of Property Adjusters, setting clear expectations and providing day-to-day guidance.
• Assign and oversee claims to ensure timely, fair, and high-quality outcomes for members.
• Mentor adjusters through coaching, audits, and one-on-one development conversations.
• Handle escalations and sensitive files with professionalism and sound judgment.
• Prepare, execute, and continuously improve AMA’s annual catastrophe response plan.
• Collaborate closely with Claims Management, fellow supervisors, vendors, and internal partners.
• Monitor performance metrics, vendor effectiveness, and identify opportunities to improve efficiency and service.

Skills

People leadership

Coaching

Escalation management

Process improvement

Regulatory compliance

Operations planning

Education

CIP/FCIP/CRM designation in progress

Tools

Xactimate

Microsoft Office

Job description

Lead with Heart. Decide with Confidence. Help Members Rebuild.

Supervisor, Property Claims

The Opportunity

You’re a natural leader who knows that great claims handling is equal parts expertise, empathy, and good judgment. As Supervisor, Property Claims, you’ll guide a team of property adjusters through complex, high-impact moments for our members—ensuring claims are handled fairly, efficiently, and with care. You’ll balance day-to-day operations with coaching, quality oversight, and forward-thinking planning, including preparing for and leading responses to catastrophe events.

This role is ideal for someone who thrives in a fast-paced environment, enjoys developing others, and understands how strong leadership in claims directly shapes member trust, experience, and long-term loyalty.

A Place to belong

AMA is more than a workplace; it’s a family. Together, we help protect the things that matter most to our more than one-million members—everything from roadside safety to retail savings, food security to childhood well-being. And with operations that span automotive, registries, travel, insurance and more, the opportunities to grow with us are almost limitless!

Building on a century of proud service in Alberta communities, we’re passionate about making a meaningful difference in the places where we live and work. And that all begins with our people. As part of the AMA team, you’ll enjoy:

• Competitive salary and flexible benefits
• Employer-paid retirement savings program
• Employee-exclusive discounts on travel, insurance, memberships, and more
• Free travel medical insurance for you and your immediate family
• Ongoing professional development
• Paid vacation and personal days, including a Volunteer Day and Me Day
• Flexible work models that make sense for your lifestyle

Who You Are

• A people-first leader who motivates, coaches, and supports a diverse team
• Calm, confident, and thoughtful when navigating escalations or high-severity claims
• Organized and adaptable, especially when volumes fluctuate during catastrophe events
• Fair and transparent in decision-making, with a strong sense of accountability
• Curious about better ways of working and open to process improvement and innovation
• Aligned with AMA’s values of integrity, respect, collaboration, and excellence

How You’ll Make an Impact

• Lead and support a team of Property Adjusters, setting clear expectations and providing day-to-day guidance
• Assign and oversee claims to ensure timely, fair, and high-quality outcomes for members
• Mentor adjusters through coaching, audits, and one-on-one development conversations
• Handle escalations and sensitive files with professionalism and sound judgment
• Ensure claims practices meet legislative, regulatory, and financial requirements
• Approve reserves, settlements, denials, and use of experts where appropriate
• Prepare, execute, and continuously improve AMA’s annual catastrophe response plan
• Collaborate closely with Claims Management, fellow supervisors, vendors, and internal partners
• Monitor performance metrics, vendor effectiveness, and identify opportunities to improve efficiency and service

What You Bring to the Table

• Minimum 5 years of progressive claims handling experience, including at least 2 years in Property Claims
• Post-secondary education, with an insurance designation completed or in progress (CIP, FCIP, CRM preferred)
• Strong knowledge of property policy wordings, building construction, and claims legislation
• Experience with estimating tools such as Xactimate (preferred)
• Proficiency with Microsoft Office and insurance operating systems
• Proven leadership skills with the ability to guide teams through busy, high-pressure situations

Belonging Matters Here
AMA is committed to providing an inclusive, respectful, and accessible environment. We’ll work with you to feel supported throughout your journey with us.

WORK MODEL:

Hybrid