Automation Program Manager: Customer-Facing Lead

Stackteck; Vaughan; On-site; CAD 68,000 - 90,000; Full time

Benefits offered by this job

Transit access

Bonus incentives

Education reimbursement

RRSP matching

Benefits package

Employee assistance program

Job summary

StackTeck Systems Limited is seeking a Program Manager to lead technical sales, customer relationship management and project management for custom automated machinery. You will interact with customers, Sales and Operations to deliver and manage orders, promote company values and ensure great customer experiences.

The role involves bilingual English/Spanish communication, collaboration with engineering and supply chain, and travel to customer sites and trade shows.

Qualifications

• 3+ years in a Program/Project/Customer Service B2B environment – preference for systems integration, industrial automation or industrial automated cells.
• Post-secondary education – college or university in Mechatronics, Engineering, Business, or related field.
• Proven knowledge of mechatronics, industrial automation, and control systems.
• Proficient with SolidWorks software.
• Strong communication and computer skills.
• Excellent knowledge of MS Office; working knowledge of program/project management software, including Gantt charts and master scheduling tools (e.g., MS Project).
• Able to view 3D models, 2D drawings, and electrical schematics.
• Experience with 3D printing/CAD design for prototyping and proof-of-concept development is an asset.
• Bilingual fluency in English and Spanish preferred.
• Some travel to customer sites and trade shows.

Responsibilities

• Manage program scope, technical requirements, and timelines, including leading order kickoff for customer orders.
• Ensure necessary order information is obtained from customers.
• Attend design reviews and ensure scope compliance.
• Follow through with customer complaints to successful resolution until system buy-off.
• Manage milestones and updates, and follow projects and orders through to completion.
• Develop and maintain Gantt charts and master scheduling across concurrent automation programs.
• Manage custom and spare part orders, coordinating with engineering, supply chain, and customers.
• Contribute to the development and upkeep of Product Standards to support consistency and continuous improvement.

Skills

Program management

Bilingual English/Spanish

Mechatronics knowledge

Strong communication

Education

College/University degree in Mechatronics or Engineering

Related field (Business)

Tools

SolidWorks

MS Project

CAD design

3D printing

Job description

StackTeck Systems Limited is seeking a Program Manager to lead technical sales, customer relationship management and project management for custom automated machinery. You will interact with customers, Sales and Operations to deliver and manage orders, promote company values and ensure great customer experiences.

The role involves bilingual English/Spanish communication, collaboration with engineering and supply chain, and travel to customer sites and trade shows.