Customer Service Representative - ACX Burwell

AutoCanada; London; On-site; CAD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive Compensation and Benefits

Employee Vehicle Purchase & Service

Employee Assistance Programs

Company-wide appreciation events

Professional development

Job summary

AutoCanada's ACX Burwell dealership in London, ON is hiring a Customer Service Representative to support the loyalty team and warranty-related processes. This role emphasizes accuracy, communication, and teamwork in a fast-paced auto service environment.

You will handle scheduling, estimates, and vehicle intakes while providing professional updates to customers and assisting with payments and maintenance coordination. A college diploma or two years of relevant experience is required.

Qualifications

• College diploma or two years’ relevant experience.
• Experience in an automotive BDC environment preferred.
• Proficient with Microsoft Office/Outlook, Mitchell Connect and Audatex.
• Excellent verbal and written communication skills.

Responsibilities

• Create preliminary estimates and submit warranty claims for dealership approval.
• Assist with scheduling customer’s vehicles in for repair and collect payment upon delivery.
• Check in collision vehicles by taking intake photos and creating a work order.
• Support customer calls pertaining to repair status, insurance details and car rental inquiries.
• Proactively educate customers on the insurance and repair process to enhance the customer experience.
• Update customer information in the management system as required.
• Provide continuous repair updates to customers during the repair process.
• Assist with resolving customer issues as they arise in a professional and timely manner.

Skills

Exceptional customer service

Problem-solving

Verbal and written communication

Education

College diploma or two years’ relevant experience

Tools

Microsoft Office/Outlook

Mitchell Connect

Audatex

Job description

Position: Customer Service Representative

Dealership: ACX Burwell

Location: London, ON

Classification: Full Time, Immediate Hire, Onsite

ACX Burwell is proud to be a part of the AutoCanada dealership network. AutoCanada is the largest Canadian owned and publicly traded automotive dealer group operating in Canada and the US. We are innovative, data-driven and our commitment to our Team Members, customers and operational excellence fuels our success.

We find opportunities to reward high-performers regularly and are looking for managers that empower and motivate their teams to do their very best. We want someone whose values align with our own and can support our people-driven culture of learning and continuous development. Working here is fast-paced, non-stop, and a little unpredictable—and we love it.

Your area of focus.

This role helps create appointments for our loyalty team, as well as handle our lease finance and cash portfolios.

What drives your day-to-day?

• Create preliminary estimates and submit warranty claims for dealership approval
• Assist with scheduling customer’s vehicles in for repair and collect payment upon delivery
• Check in collision vehicles by taking intake photos and creating a work order
• Support customer calls pertaining to repair status, insurance details and car rental inquiries
• Proactively educate customers on the insurance and repair process to enhance the customer experience
• Update customer information in the management system as required
• Provide continuous repair updates to customers during the repair process
• Assist with resolving customer issues as they arise in a professional and timely manner

What Are The Must-haves…

• College diploma or two years’ relevant experience
• Experience in an automotive BDC environment is preferred
• Proficient with Microsoft Office/Outlook, Mitchell Connect and Audatex
• Exceptional customer service and problem-solving skills
• Previous experience working within a body shop or auto claims
• Able to work independently as well as part of a team
• Excellent verbal and written communication skills

The Perks.

• Competitive Compensation and Benefits Package
• Employee Vehicle Purchase & Service Plans
• Employee and Family Assistance Programs
• Company-wide appreciation events and contests throughout the calendar year
• Professional development and the opportunity to grow your career

And those are just the basics. We strive every day to create a workplace culture that embraces diversity and inclusivity, ensures fairness and equal opportunities, and fosters a sense of belonging for all Team Members. As an equal opportunity employer, we actively support everyone in expressing themselves and reaching their full potential.

Our commitment extends to reaching out to individuals from various backgrounds and identities. We do not discriminate based on gender identity, race, national origin, ethnicity, religion, age, sexual orientation, marital or family status, or mental/physical disabilities. AutoCanada is committed to collaborating with and providing reasonable accommodations to individuals with disabilities. If you need accommodation during the recruitment process, please inform your recruiter.