Senior National Property Claims Adjuster

Aviva plc; Markham; Hybrid; CAD 70,000 - 80,000; Full time

Benefits offered by this job

Hybrid work model

Competitive vacation package

Career development opportunities

Health benefits

Job summary

Aviva Canada is seeking a Complex Property Claims Adjuster for its Customer Response - Property team. The role is hybrid with shifts 8:00 AM–8:00 PM, Mon–Fri, with possible Saturday work.

You will settle complex personal lines claims by phone, partnering with property vendors to quantify loss and ensure top-tier customer service. We value experience handling large losses and a proactive, detail-oriented mindset.

Qualifications

• 2+ years of property insurance claims experience.
• CIP designation completed or in progress; Atlantic Licenses obtained is a plus.
• Ability to handle complex claims and work with vendors.

Responsibilities

• Settle predominantly complex personal lines claims via telephone.
• Collaborate with premier property vendors to quantify loss and apply cost-saving guidelines.
• Deliver superior customer service while meeting quality standards.

Skills

Property claims experience

CIP designation

Communication skills

Vendor coordination

Attention to detail

Analytical thinking

Self-motivation

MS Excel

Organization skills

Education

CIP designation (progress or completed)

Tools

Guidewire

Excel

Word

PowerPoint

Outlook

Job description

Experience Aviva:

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence. At Aviva Canada, we put people first, our employees, our customers, and our communities. We’re proud of a culture built on care, inclusion, and collaboration, where your voice matters and your growth is supported. We’re not just about insurance; we’re about making a real difference by protecting what matters most.

The Opportunity:

We currently have some exciting roles for Complex Property Claims Adjusters for our Customer Response - Property team. Aviva recognizes the importance of being flexible and the benefits of being together, this role will be hybrid – the best of both worlds. Must be able to work rotating shifts during the hours of 8:00 AM to 8:00 PM Monday to Friday, and have flexibility to work some Saturdays only if needed. You will be responsible for claim settlement of predominately complex personal lines claims via telephone with a key focus on quality and customer service. The successful candidate will work with premiere property vendors to quantify the claim and apply cost saving guidelines in the quantification of loss and expense without compromising the delivery of superior customer service.

What you’ll bring:

• 2+ Years of property insurance claims experience, handling large losses and/or field tasks CIP designation completed or currently in progress; must have successfully completed at least one CIP course Atlantic Licenses Obtained
• Handling first-party property insurance claims are considered an asset, including but limited to building owner/tenant, business income , stock, cargo, builder's risk, crime and equipment claims for a wide variety of industries
• Ability to work in a fast-paced environment to support customer demand
• High level of comfort dealing directly with key property insurance clients and brokers on all claim related issues and other assistance as required
• Computer proficiency; Excel, Word, PowerPoint, Outlook, Guidewire
• High level of prioritization and organization skills
• Think critically and coordinate with all stakeholders to ensure you receive the best outcomes.
• You are hardworking and a self-motivated problem-solver
• Excellent oral and written communication skills.
• Licenses for claims adjusting in any provinces (not a requirement but a big asset)
• Assist and support during high volume catastrophes as needed (Evenings and Weekends)

What you’ll get:

• The salary band for this position ranges from $70,000 – $80,000. Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity
• Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities
• Hybrid flexible work model
• Outstanding Career Development opportunities
• We’ll support your professional development education Competitive vacation package with the option to purchase 5 extra days off per year
• Employee driven programs focused on gender, LGBTQ+, origins, diversity and inclusion Corporate wellness programs to support our employees’ physical and mental health
• Employee discount on home and auto insurance (where applicable)

This job advertisement is for an existing vacancy which has been posted both internally & externally. Aviva Canada may use AI (Artificial Intelligence) tools to assist us throughout the recruitment process to screen, assess or select applicants for a position. Aviva Canada welcomes applications from all qualified individuals and has a process in place to provide accommodations for persons with disabilities at all stages of the hiring process and during employment. If you require an accommodation during the interview or hiring process, please contact your Aviva Talent Acquisition Partner so that an appropriate accommodation can be arranged. This posting is intended to build a pipeline of qualified candidates for future opportunities. While we welcome your interest and application, please note that this role may not be actively hiring at the moment. As such, you may not receive an immediate response, and not all applicants will be contacted. We appreciate your patience and interest in joining our team.

We help our 19.5 million customers to save for the future and manage the risks of everyday life. To give these customers the best possible products and service we know we must make Aviva the most attractive choice for talented, entrepreneurial people with diverse backgrounds and an evolving range of expertise and insight. So, we’re passionate about helping our 23,000 people to do the best work of their lives, to enable them to make a positive difference to the lives of our customers.