Attendant, Recreation & Culture (Part-time)

City of Ottawa / Ville d’Ottawa; Ottawa; On-site; CAD 30,000 - 60,000; Part time

Job summary

The City of Ottawa is seeking multiple part-time permanent positions in Recreation, Cultural, and Facility Services. The role involves supervising and assisting customers at various facilities, ensuring access to community programs. Candidates should have customer service experience and relevant certifications.

Qualifications

• Experience working with the public and providing customer service.

Responsibilities

• Supervise and assist customers in using a facility or site.
• Ensure access to recreation and cultural programs.

Skills

Communication

Customer Service

Decision-Making

Teamwork

Leadership

Education

Grade 10

Job description

Requisition ID: 13617

Department: Rec, Cultural & Facility Services Dept.

Service: Complexes, Aqua & Specialized Services

Employment Type: Multiple Part-time Permanent positions - Up to 24 hours/week

Affiliation: CUPE 503 PT Rec & Cult

Salary Information: $17.200 - $17.554 per hour (2024 rates of pay)

Various Shifts: Days, Evenings, Weekends

Location: Various Locations

City: Ottawa, ON

Job Category: Recreation, Cultural & Facility Services

Application Close: 08/06/2025

Job Summary

The Recreation, Cultural and Facility Services department is responsible for building a healthy, inclusive, and vibrant City, ensuring communities, residents, and visitors have access to recreation and cultural programs, events, and services. The department oversees Buildings and Facilities Management for improved service delivery, aiming to provide the best client experience in City facilities. You will supervise and assist customers in using a facility or site on behalf of the City of Ottawa.

Education And Experience

Completion of Grade 10

Experience working with the public and providing customer service

Certifications and Licences

• Current Standard First Aid, CPR, and/or AED certificates
• AODA Customer Service/IASR Training

Knowledge

• Develops knowledge of the Department’s facilities, programs, and policies
• Knowledge of corporate computer software is an asset
• Leadership training is an asset

Competencies, Skills, and Abilities

• Effective decision-making and judgment
• Ability to work effectively in a team and independently with minimal supervision
• Strong communication and customer service skills; demonstrated leadership
• Ability to relate positively with diverse groups
• Initiative, reliability, and flexibility
• Good interpersonal skills

Additional Information

• Language requirements vary by location; some positions may require English only, French only, or bilingual skills. Some require oral, reading, and writing skills in English and/or French.
• Police Record Check: Successful candidates must complete a Vulnerable Sector Check; minors under 18 require a Criminal Record and Judicial Matters check. Checks by third-party providers are not accepted.
• Please save a copy of the job poster; it will not be available after the closing date.

We thank all applicants for their interest. Only those selected for interviews will be contacted.

The City of Ottawa promotes diversity and inclusion and encourages applications from Indigenous, Black, and other racialized communities, persons with disabilities, women, non-binary persons, and individuals of all ethnicities, religions, sexual orientations, classes, gender identities, and expressions.

Applicants are encouraged to self-identify as members of employment equity groups via the self-identification questionnaire.

The City provides accommodations during the hiring process upon request. Please contact the HR Service Centre at [e-mail] or 613-580-2424, extension 47411 for assistance.