Guest Attendant Non-Union

Sienna Senior Living; Eastern Ontario; On-site; CAD 32,000 - 45,000; Part time

Job summary

An established industry player in senior living seeks dedicated Guest Attendants to enhance the lives of residents through compassionate care and support. In this rewarding role, you will assist seniors with daily activities, ensuring their comfort and dignity. Join a team that values diversity and empowers its members to make a meaningful impact. With a focus on personal growth and a supportive culture, this position offers a unique opportunity to contribute to the well-being of seniors in a vibrant community. If you are passionate about making a difference, this role is for you!

Benefits

Health & Dental Benefits

RRSP with Employer Match

Continuous Learning Opportunities

Employee Share Purchase Plan

Qualifications

• Must have 'Safe Serve' certification and at least one year of dining room service experience.
• Current CPR certification; guest attendant training is recommended.

Responsibilities

• Assist residents with daily living activities including eating and personal hygiene.
• Transport residents to activities and appointments, ensuring safety and comfort.
• Maintain cleanliness in all areas and promote positive communication.

Skills

Customer Service

Teamwork

Communication Skills

Safe Serve Certification

CPR Certification

Education

Grade 12 Education

Job description

Guest Attendant - Part Time

Aspira Wild Pines Retirement Living

We are Sienna Senior Living, a publicly traded company (TSX:SIA) and one of Canada’s leading owners and operators of seniors’ residences. We offer care, support, services, and housing in Retirement and Long Term Care to seniors/residents and their families. We truly believe it is a privilege to serve Canada’s seniors, ensuring they live fulfilling lives with the utmost comfort, dignity, and respect.

At Sienna, we empower our 12,000 team members to help our residents live the life they desire and deserve. We provide our team members with the tools and support to deliver excellent clinical care and elevate the resident experience through choice, personalization, and community engagement.

If this resonates with you, please keep reading!

What Sienna Offers:

We are a purpose-driven organization. We aspire to cultivate an environment and culture where team members feel valued, heard, and empowered to do meaningful work. We offer a number of programs and benefits that support team members’ financial, personal, and professional needs:

• A competitive salary and vacation package
• Health & Dental benefits program
• RRSP with employer match
• Share Ownership and Reward Program (SOAR)
• Employee Share Purchase Plan with company match
• Continuous learning and growth opportunities
• A welcoming culture that values diversity and differing perspectives, experiences, and beliefs

What You’ll Be Doing:

You will be a valued member of the Retirement team at XXXXX, working in a fast-paced environment where you will make a meaningful difference in residents’ lives. As a Guest Attendant, you’ll develop a deep understanding of your residents and their living experience. You will build relationships with residents and their families, offering support options and program choices that enrich their daily health and well-being. As part of a team, you will contribute to a culture focused on helping residents live fully, every day.

The Guest Attendant reports to the Director of Wellness and is responsible for supporting activities of daily living and housekeeping services as assigned, while providing exceptional customer service. This role may also assist with recreation programs across various locations.

The Guest Attendant must perform duties in alignment with the organization’s core values, ensure resident safety, and demonstrate customer service excellence.

Responsibilities:

1. Provide supervision and assistance with activities of daily living, including eating, dressing, transferring, toileting, hygiene, grooming, and bathing, according to individual care plans to meet residents’ needs and expectations.
2. Answer resident call bells and door alarms promptly and courteously.
3. Transport residents to and from their rooms, recreational activities, healthcare appointments, and dining areas.
4. Complete laundry and housekeeping duties as assigned.
5. Interact tactfully and courteously with residents and their families, reporting concerns or complaints to the supervisor.
6. Practice safe food handling during all food preparation and service activities.
7. Participate in resident admission orientation and transfer processes.
8. Collaborate with other departments to ensure continuity of care.
9. Assist outside agencies working in the home.
10. Communicate with the Director of Wellness regarding resident care and safety issues.
11. Report incidents involving residents or team members and complete necessary documentation.
12. Engage residents in activities as required.
13. Maintain personal grooming and dress appropriately according to dress code.
14. Keep all areas of the building clean and ready for visitors.
15. Greet visitors positively and offer assistance.
16. Promote positive communication and relationships among team members.
17. Immediately report incidents that may result in occupational claims or safety concerns and complete reports.
18. Follow all health and safety policies, wear PPE as designated, and maintain infection control standards.
19. Be familiar with emergency procedures and participate in drills and training.
20. Perform other duties as assigned.

Qualifications:

• Must have ‘Safe Serve’ certification and at least one year of dining room service experience.
• Ability to work independently and as part of a team.
• Current CPR certification; guest attendant training is recommended.
• Experience working with seniors and knowledge of aging processes.
• Effective verbal and written English communication skills.

Education:

Minimum grade 12 education.

Working Conditions:

• Interaction with residents of diverse backgrounds.
• Combination of natural and fluorescent lighting.
• Exposure to outdoor elements and variable temperatures.
• Lifting, pushing, and pulling tasks.
• Occasional crouching, kneeling, and bending.
• Frequent walking and stair climbing.
• Standing for extended periods.