Associate Relationship Manager, Fund Services

Banque Nationale du Canada; Toronto; Hybrid; CAD 85.000 - 100.000; Vollzeit

Benefits dieser Stelle

Hybrid work environment

Training programs and professional dev

Health and wellness program

Employee share ownership plan

Flexible benefits

Zusammenfassung

National Bank Trust in Toronto is seeking an Associate Relationship Manager for Fund Services. You will be the primary day-to-day contact for a portfolio of mutual fund and ETF clients, coordinating inquiries and ensuring timely follow-up in a hybrid work environment.

You will build deep client knowledge, manage service deliverables, investigate incidents, support onboarding, and prepare for client meetings with precise action items to drive service excellence.

Qualifikationen

• Completed post-secondary education in business, finance, accounting, economics or a related discipline.
• 4 years experience in investment fund operations, including custody, fund administration, ETF servicing, recordkeeping or a related financial services environment.
• Experience with mutual funds, ETFs or fund servicing.
• Experience investigating operational issues using multiple data sources.
• Knowledge of operational risk and control practices in a financial services environment.
• Proficiency with Microsoft Excel and collaboration tools.

Aufgaben

• Act as a key day-to-day contact for an assigned portfolio of mutual fund and ETF clients, respond to operational inquiries and coordinate follow-ups through resolution.
• Develop a strong understanding of each client's funds, operating model, service arrangements, key stakeholders, expectations and recurring deliverables.
• Investigate operational incidents and recurring issues, document findings, contribute to root-cause analysis and remediation discussions, and elevate material service issues when required.
• Support fund events and client onboarding activities, including launches, conversions, mergers, identifier changes, operational requirements and service-provider setup.
• Prepare for and participate in client and service-provider meetings, maintain issue logs, coordinate action items and ensure appropriate follow-through.
• Produce operational reporting and metrics related to funds, assets, service activity, incidents and outstanding actions, while maintaining accurate client, fund and operational reference data.

Kenntnisse

Communication

Teamwork

Client-focused

Initiative

Learning Agility

Resiliency

Ausbildung

Post-secondary education in business/finance/economics

Tools

Microsoft Excel

Collaboration tools

Jobbeschreibung

Associate Relationship Manager, Fund Services

Hybrid

Job number

36337

Category

Intermediate Professional

Status: Permanent

Schedule: Full-Time

27-Oct-2026

Area(s) of interest:

Location(s): Toronto

A career as an Associate Relationship Manager in the Fund Services team at National Bank Trust means acting as a key partner for investment fund manager clients, supporting the delivery of custody, fund administration and exchange-traded fund services. This job allows you to have a positive impact on our clients and organization thanks to your experience in investment fund operations, client relationship management and operational issue resolution.

Your role

• Act as a key day-to-day contact for an assigned portfolio of mutual fund and exchange-traded fund clients, respond to operational inquiries and coordinate follow-ups through resolution.
• Develop a strong understanding of each client's funds, operating model, service arrangements, key stakeholders, expectations and recurring deliverables.
• Investigate operational incidents and recurring issues, document findings, contribute to root-cause analysis and remediation discussions, and elevate material service issues when required.
• Support fund events and client onboarding activities, including launches, conversions, mergers, identifier changes, operational requirements and service-provider setup.
• Prepare for and participate in client and service-provider meetings, maintain issue logs, coordinate action items and ensure appropriate follow-through.
• Produce operational reporting and metrics related to funds, assets, service activity, incidents and outstanding actions, while maintaining accurate client, fund and operational reference data.

Your team

Within the Fund Services team, you report to the Director, Fund Services. You work closely with several partners across operations, onboarding and technology, as well as with external service providers, to deliver custody, fund administration and exchange-traded fund services to investment fund manager clients.

Our team values collaboration, operational excellence and a strong client focus. We aim to offer you maximum flexibility to promote your quality of life. This includes a hybrid work environment and a flexible, adaptable schedule.

The Bank values continuous development and internal mobility. Our personalized training programs, based on learning through action, allow you to master your role and develop new areas of expertise. Tools such as the Data Academy, language training, the Harvard Learning Center, and coaching and mentoring support are available to you at all times.

Requirements

• Completed post-secondary education in business, finance, accounting, economics or a related discipline
• 4 years experience in investment fund operations, including custody, fund administration, exchange-traded fund servicing, recordkeeping or a related financial services environment.
• Experience with mutual funds, exchange-traded funds or fund servicing.
• Experience investigating operational issues using multiple data sources
• Knowledge of operational risk and control practices in a financial services environment.
• Proficiency with Microsoft Excel and collaboration tools.

Languages:

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Communication Process Optimization Teamwork Client-focused Initiative Learning Agility Resiliency

In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family such as:

• Health and wellness program, including many options
• Employee Share Ownership Plan
• Employee and family assistance program
• Preferential banking services
• Involvement in community initiatives
• Virtual sleep clinic

We have an offer that keeps up with trends as well as your needs and those of your family.

Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We value employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication are encouraged.

Making a bold move in a people-first environment

We’re a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on people’s lives. Our core values of partnership, agility, and empowerment inspire us, and inclusion is central to our commitments. We aim, wherever possible, to provide a barrier-free and accessible environment to all employees.

We strive to provide accessibility measures throughout the recruitment process within the limits of our available resources. If you require accommodations, feel free to let us know during our initial conversations. We welcome all candidates! What can you bring to our team?

Why work at National Bank?

There are many varied opportunities for you to progress and develop, and move ahead in your career. This includes on-the-job learning and training, co-development and pairing with other employees, professional support and mentoring, internal career days or discussion forums with our leaders.

For an inclusive and diverse environment

We foster inclusion in an environment where each person’s unique qualities, whether visible or invisible, are celebrated and valued. We welcome all candidates! What can you bring to our team?