Operations Associate

Morgan McKinley; Toronto; On-site; CAD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking an experienced Operations Associate to enhance their operations team in Toronto. This role is pivotal in managing client accounts and ensuring seamless transaction processing while supporting compliance efforts. The ideal candidate will have a strong background in reconciliation within the wealth management sector and possess exceptional organizational skills. You will collaborate closely with Portfolio Managers, ensuring high-quality client service and timely delivery of statements. If you thrive in a dynamic environment and are passionate about providing top-notch service, this opportunity is perfect for you.

Qualifications

• 3+ years of reconciliation experience in wealth management.
• Strong attention to detail and organizational skills required.

Responsibilities

• Manage client accounts and process transactions efficiently.
• Reconcile records and support compliance for smooth operations.

Skills

Reconciliation

Attention to Detail

Organizational Skills

Knowledge of Equity Markets

Knowledge of Fixed Income Markets

Education

Completion of Canadian Securities Course

Tools

Excel

Salesforce CRM

Harmony

NBIN Custodian Platform

Job description

On behalf of our client, a prestigious wealth management firm based in Toronto, we are looking for an experienced Operations Associate to join their team.

The Operations Associate will play a key role in ensuring smooth daily operations by managing client accounts, processing transactions, reconciling records, and supporting compliance. You will collaborate with Portfolio Managers and other teams to deliver efficient, high-quality client service.

Responsibilities

Weekly Book Value Reconciliation:

• Ensure alignment between the portfolio management system and the custodian.
• Research and resolve discrepancies for all client security positions.
• Post correcting entries in the portfolio management or custodian systems, as applicable.
• Review and reconcile tax costs between the portfolio management system and the transfer agent for client positions in funds and limited partnerships.

Investor Data Management:

• Maintain and reconcile investor static data for accurate tax slip production.

Cash Management

• Monitor daily cash balance reports to identify overdrafts and coordinate with the Portfolio Management teams to resolve any issues.
• Address custodian communications regarding overdrafts or short cash positions, and clear discrepancies.

Statement Production & Client Service Support

• Manage the quarterly client statement cycle and ensure deadlines are met. Key tasks:
• Circulate and monitor audit and inactive account reports.
• Maintain benchmark data and resolve statement setup issues.
• Assist with financial data reviews to address performance issues.
• Ensure timely delivery of statements and reconcile produced vs. expected.

General Responsibilities

• Provide backup for daily importer, pricing, and reconciliation tasks.
• Assist with monthly fund custody reconciliations.
• Perform daily financial data reconciliation between Salesforce and Harmony.
• Support the team with special projects as needed.

Skills and Qualifications

• Minimum 3 years of experience in reconciliation work within the wealth management industry.
• Completion of the Canadian Securities Course or willingness to complete it within the first year of employment.
• Basic knowledge of equity and fixed income markets, securities transaction flows, asset cost maintenance, and capital gains/loss reporting.
• Strong attention to detail with the ability to maintain thorough notes for audit trails.
• Exceptional organizational skills to manage shifting priorities and meet competing deadlines.
• Proficiency in Excel; experience with Harmony, Salesforce CRM, and the NBIN custodian platform is an asset.

Seniority level: Associate

Employment type: Full-time

Job function: Customer Service and Administrative

Industries: Investment Management, Investment Advice, and Financial Services