Associate Manager Full-time, Toronto Eaton Centre

TUMI; Toronto; On-site; CAD 50,000 - 70,000; Full time

Benefits offered by this job

Work‑life balance

Training

Paid time off

Tuition Reimbursement

Employee Discount

Comprehensive benefits package

Job summary

TUMI in Toronto is looking for an Associate Manager to create a client experience and drive sales while embodying the TUMI brand ethos. Candidates should have strong client service and sales experience in luxury markets, with an ability to lead by example.

The role involves meeting personal and store goals for sales and KPIs, ensuring excellent communication, and providing an outstanding client experience. Flexibility in schedule and strong time management skills are required.

Qualifications

• Strong understanding of, or passion for, the luxury, travel, fashion, and lifestyle markets.
• Proven success in meeting sales goals and achieving KPIs.
• Flexible availability to work nights, weekends, mornings, and holidays.

Responsibilities

• Create a client experience that reflects the TUMI brand ethos.
• Drive sales through outstanding service and maintain strong client relationships.
• Meet and exceed individual and store baseline goals for sales and KPIs.

Skills

Client service

Strong sales experience

Time management

Communication skills

Job description

Who we are

Since 1975, TUMI has been creating world‑class business, travel and performance luxury essentials, designed to upgrade, uncomplicate, and beautify all aspects of life on the move. Blending flawless functionality with a spirit of ingenuity, we’re committed to empowering journeys as a lifelong partner to movers and makers in pursuit of their passions. The brand is sold globally in over 75 countries with approximately 2,000 points of sale.

Job Description

Associate Benefits

• Work‑life balance
• Training
• Paid time off
• Tuition Reimbursement
• Employee Discount
• Employee Assistance Program (EFAP)
• Comprehensive benefits package including medical, dental, life and AD&DD, long‑term disability coverage and dependent life coverage.
• This position may be eligible to participate in a company incentive program.

Your Role At Tumi

As part of our Retail team, the Associate Manager is responsible for creating a client experience that accurately reflects the ethos of our brand while building and maintaining strong client relationships and driving sales through outstanding service.

The ideal candidate is committed to client service, demonstrating a strong understanding of, if not passion for, the luxury, travel, fashion, and lifestyle markets.

The TUMI retail environment encourages an entrepreneurial spirit, offering growth opportunities over time as we work together to increase sales, KPI’s, build client awareness, provide world‑class service, and grow the brand.

Performance to Goals

• Meet and exceed individual and store baseline goals for personal sales and KPI metrics inclusive of conversion, DPT, UPT and Client Data Capture.

Leadership And Initiative

• Display a good sense of initiative, able to plan and prioritize, display strategic thinking, and champion change in an effective manner.
• Take pride in work and strive for excellence.
• Take responsibility for performance and complete all assigned tasks and meet deadlines.

People Development

• Training and Developing: Help teach others training content through consistent role‑play and coaching. Demonstrate an openness to new ideas and concepts while quickly learning and applying to the job. Monitor and assist the Store Manager with the training and development for store associates. Complete quarterly goalsetting for personal development.
• Coaching and Feedback: Clearly articulate strengths, goals and opportunities. Show critical thinking capabilities and is solution oriented. Utilize company tools to create a 360‑degree coaching culture. Openness to feedback from supervisors, peers and team.

Communication And Relationship Building

• Exercise strong written and verbal skills.
• Adapt communication skills upwards, laterally and to team.
• Demonstrate ethical conduct when completing job duties.
• Promote the organization’s business goals and adapt flexibly to change.
• Ability to remain calm and deescalate situations.
• Collaborate effectively with team.

Compliance

• Manage personal timecards to ensure payroll accuracy.
• Maintain Tumi University Training.
• Adhere to all company policies and procedures.

Visual Merchandising/Client Experience

• Ensure the store follows the visual guidelines and directives.
• Enforce excellent client services through the emphasis of utilizing client books, thank you cards and executing event strategies.
• Ensure a consistent superior client experience.

Qualifications

• Understand the TUMI brand and have true passion for the lifestyle, clients, and product assortment.
• Value a collaborative environment and have an openness to feedback.
• The retail team stands, moves around the store, lifts, pushes boxes that weigh 30 pounds, and uses a ladder to complete job duties.
• Have strong sales and client experience, preferably in the luxury market.
• Can demonstrate proven success in meeting sales goals and achieving KPI’s.
• Flexible availability to work nights, weekends, mornings, and holidays as needed.
• Have strong time management skills.
• Have a strong sense of integrity and an ability to lead by example.

Benefits

The actual rate of pay offered depends on various factors, including qualifications for the position and relevant experience; as well as other legitimate, non‑discriminatory business factors specific to the position or location.

Tumi is an equal opportunity employer and is committed to promoting and maintaining a work environment in which all applicants, associates, customers, and other individuals are treated with dignity and respect free from unlawful harassment, discrimination, or retaliation.