Assistant Manager-Vancouver Outlet

TUMI; Vancouver; On-site; CAD 45,000 - 60,000; Full time

Benefits offered by this job

Work-life balance

Paid time off

Comprehensive benefits package

Employee discount

Tuition reimbursement

Job summary

TUMI, located in Vancouver, is seeking an Assistant Manager for its Retail team. This role focuses on creating an exceptional client experience while achieving sales goals. The ideal candidate understands TUMI's brand values and possesses strong sales and client experience, preferably in the luxury market.

Responsibility includes coaching staff, maintaining visual merchandising, and contributing to a collaborative work environment. Employees can enjoy a comprehensive benefits package, training programs, and more.

Qualifications

• Must understand the TUMI brand and have a passion for lifestyle and client relations.
• Capable of standing/walking and lifting boxes up to 30 pounds.
• Demonstrates proven success in meeting sales goals and KPIs.

Responsibilities

• Meet and exceed sales goals and KPI metrics.
• Coach and provide feedback to store associates.
• Assist in recruiting high-caliber team members.
• Maintain visual merchandising and client experience standards.

Skills

Sales experience in luxury market

Client relationship building

Strong communication skills

Time-management

Job description

About TUMI

Since 1975, TUMI has been creating world-class business, travel and performance luxury essentials, designed to upgrade, uncomplicate, and beautify all aspects of life on the move. Blending flawless functionality with a spirit of ingenuity, we’re committed to empowering journeys as a lifelong partner to movers and makers in pursuit of their passions. The brand is sold globally in over 75 countries with approximately 2,000 points of sale.

Position Overview

As part of our Retail team, the Assistant Manager is responsible for creating a client experience that accurately reflects the ethos of our brand while building and maintaining strong client relationships and driving sales through outstanding service.

Responsibilities

• Meet and exceed individual and store baseline goals for personal sales and KPI metrics inclusive of conversion, DPT, UPT and Client Data Capture.
• Display a good sense of initiative, plan and prioritize, demonstrate strategic thinking, and champion change effectively.
• Take pride in work and strive for excellence.
• Take responsibility for performance, complete all assigned tasks and meet deadlines.
• Help teach others training content through consistent role‑play and coaching, and monitor and assist the Store Manager with training and development for store associates.
• Coach and provide feedback, articulate strengths, goals, and opportunities, and foster a 360‑degree coaching culture.
• Assist the Store Manager in recruiting and networking to ensure hiring of high-caliber team members and maintain an active bench of potential candidates.
• Exercise strong written and verbal communication skills, adapt communication upwards, laterally and to the team, and promote the organization’s goals while adapting flexibly to change.
• Demonstrate ethical conduct, remain calm and deescalate situations, and collaborate effectively with the team.
• Assist the Store Manager with managing the store schedule, timecards and payroll, and maintain Tumi University training compliance.
• Adhere to all company policies and procedures.
• Ensure the store follows visual guidelines and directives, and enforce excellent client services through the use of client books, thank-you cards and event strategies to create a consistent superior client experience.
• Maintain visual merchandising and client experience standards.

Qualifications

• Understands the TUMI brand and has a true passion for lifestyle, clients and product assortment.
• Values a collaborative environment and is open to feedback.
• Capable physically of standing, walking, lifting or pushing boxes up to 30 pounds and using a ladder to complete job duties.
• Has strong sales and client experience, preferably in the luxury market.
• Demonstrates proven success in meeting sales goals and achieving KPIs.
• Has flexible availability to work nights, weekends, mornings and holidays as needed.
• Has a strong sense of integrity and can lead by example.
• Possesses strong time-management skills.

Associate Benefits

• Work-life balance
• Training
• Paid time off
• Tuition reimbursement
• Employee discount
• Employee Assistance Program (EFAP)
• Comprehensive benefits package including medical, dental, life and AD&D, short or long-term disability coverage and dependent life coverage.
• Participation in company incentive program may be eligible.

Employees are encouraged to review the TUMI University training and adhere to all company policies and procedures. The actual rate of pay offered depends on various factors, including qualifications for the position and relevant experience. TUMI is an equal‑opportunity employer and is committed to maintaining a work environment in which all applicants, associates, customers, and other individuals are treated with dignity and respect free from unlawful harassment, discrimination, or retaliation.