Associate Manager- Yorkdale

TUMI; Toronto; On-site; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Benefits package

Incentive program

Job summary

TUMI is seeking an Associate Manager for its Retail team to create a premium client experience, build lasting relationships, and drive sales through outstanding service.

The ideal candidate will have a strong client-service orientation, a passion for luxury, travel, fashion, and lifestyle markets, and a willingness to grow with the brand. Leadership, training, and a proactive mindset are essential to elevate store performance and achieve KPI targets.

Qualifications

• Experience in luxury retail or premium brands is preferred.
• Strong client-service orientation with a focus on relationship building.
• Ability to coach and develop store staff and drive team performance.

Responsibilities

• Meet and exceed personal sales and KPI goals including conversion and client data capture.
• Display initiative, plan effectively, and champion change while meeting deadlines.
• Train and develop staff through roleplay and coaching; support quarterly personal development goals.
• Communicate clearly in writing and verbally; adapt to various stakeholders and maintain ethical standards.
• Ensure adherence to company policies and visual directives; support payroll accuracy.

Skills

Client service

Sales-driven

Leadership

Communication

Job description

• Comprehensive benefits package including medical, dental, life and AD&D, long-term disability coverage and dependent life coverage.
• This position may be eligible to participate in a company incentive program.

Your role at Tumi:

As part of our Retail team, the Associate Manager is responsible for creating a client experience that accurately reflects the ethos of our brand while building and maintaining strong client relationships and driving sales through outstanding service.

The ideal candidate is committed to client service, demonstrating a strong understanding of, if not passion for, the luxury, travel, fashion, and lifestyle markets.

The TUMI retail environment encourages an entrepreneurial spirit, offering growth opportunities over time as we work together to increase sales, KPI’s, build client awareness, provide world-class service, and grow the brand.

Key Responsibilities:

Performance to Goals:

• Meet and exceed individual and store baseline goals for personal sales and KPI metrics inclusive of conversion, DPT, UPT and Client Data Capture.

Leadership and Initiative:

• Display a good sense of initiative, able to plan and prioritize, display strategic thinking, and champion change in an effective manner.
• Take pride in work and strive for excellence.
• Take responsibility for performance and complete all assigned tasks and meet deadlines.

People Development:

• Training and Developing: Help teach others training content through consistent roleplay and coaching. Demonstrate an openness to new ideas and concepts while quickly learning and applying to the job. Monitor and assist the Store Manager with the training and development for store associates. Complete quarterly goalsetting for personal development.
• Coaching and Feedback: Clearly articulate strengths, goals and opportunities. Show critical thinking capabilities and is solution oriented. Utilize company tools to create a 360-degree coaching culture. Openness to feedback from supervisors, peers and team.

Communication and Relationship Building:

• Exercise strong written and verbal skills.
• Adapt communication skills upwards, laterally and to their team.
• Demonstrate ethical conduct when completing job duties.
• Promote the organization’s business goals and adapt flexibly to change.
• Ability to remain calm and deescalate situations.
• Collaborate effectively with team.

Compliance:

• Manage personal timecards to ensure payroll accuracy.
• Maintain Tumi University Training.
• Adhere to all company policies and procedures.
• Ensure the store follows the visual guidelines and directives.
• Enforce excellent client services through the emphasis of utilizing client books, thank you cards and executing event strategies.