Associate Live Operations Specialist - Contract

Kabam; Montreal (administrative region); On-site; CAD 39,000 - 44,000; Full time

Job summary

Kabam is seeking an Associate Live Operations Specialist to help plan, execute, and iterate live events, offers, and promotions at our Montreal studio. You will collaborate cross-functionally, ensure localization quality, and stay immersed in the player experience to drive monthly metrics.

This contract role emphasizes on-site work in Montreal, with a focus on detail-oriented execution and clear documentation across teams.

Qualifications

• Post-Secondary education in related field.
• Proficiency in Google Workspace tools (Sheets, Docs, Slides).
• Previous experience working in Live Operations is considered a strong asset.
• Experience with Jira or other ticket-based systems is desirable.

Responsibilities

• Support in the building and execution of offers, events, and promotion plans.
• Work with content localization and quality assurance to ensure timely, high-quality content.
• Collaborate with colleagues across feature groups and disciplines.
• Provide expertise support to coworkers in their areas of expertise.
• Communicate offers and events with Marketing, Community, and Px as needed; document work using Wikis.
• Actively play the product to stay engaged with the game and understand player experience.

Skills

Live Operations

Event planning

Collaboration

Attention to detail

Education

Post-Secondary education in related field

Tools

Jira

Google Workspace

Job description

At Kabam, we’re constantly raising the bar of excellence in free-to-play gaming. We hire for passion and diversity so that we can triumph in our collective skill. Our teams are made up of a fusion of personalities and interests bound together by a collaborative nature, fun-loving culture, and a drive to do what it takes to make great games. And this is where you come in...

The Associate Live Operations Specialist is involved with the planning, execution, and iteration of live events, offers and promotions that engage and excite players. They are sharp, energetic and flexible enough to excel in this initial role, but also have the aptitude and desire to grow within the company. They are counted on to support in the building and execution of events and offers, with a high level of adaptability and attention to detail.

We prioritize applicants that can work on-site at our Montreal studio for this contract opportunity.

In this role, you can expect to:

Offer and Event Planning

• Support in the building and execution of offers, events, and promotion plans to help achieve monthly goals and target metrics for the studio team.

Content Localization and Quality Assurance

• Work with supporting departments to ensure content is localized and quality reviewed to deliver high-quality, timely, and mistake-free content to players.

Effective Collaboration

• Collaborate effectively with colleagues in the same discipline across feature groups and cross-discipline as required.

Expertise Support

• Support co-workers within their areas of expertise.

Communication and Documentation

• Work with Marketing, Community, and Player Retention (Px) to communicate offers and events as needed.
• Document work and historical events thoroughly using Wikis.

Active Player Engagement

• Actively play the product(s) to stay engaged with the game and understand the player experience.

To be successful in this role, your background includes:

• Post-Secondary education in related field.
• Proficiency in Google Workspace tools (Sheets, Docs, Slides).
• Previous experience working in Live Operations is considered a strong asset.
• Experience with Jira or other ticket-based systems is desirable.

$28 - $32 an hour

About Kabam

Kabam is a world leader in developing entertaining, immersive, and highly social multiplayer games, bringing high-quality graphics, next-generation technology, and revolutionary gameplay to players around the world.

Kabam’s games, Marvel Contest of Champions, Shop Titans, and more have generated hundreds of millions of downloads and have received multiple awards including Apple’s Editor’s Choice and Google Play’s Best Game of the Year.

Founded in 2006, Kabam has studios and offices in Vancouver & Montreal in Canada, and Los Angeles & San Francisco in the United States. Kabam is a wholly-owned subsidiary of Netmarble Games.

Kabam is an Equal Employment Opportunity employer committed to building a diverse and equitable workplace, and inclusive environment for all existing and potential employees. Employment decisions are based on candidate qualifications and business need, not race, color, ancestry, place of origin, age, sex (including pregnancy), gender identity or expression, sexual orientation, political belief, religion, creed, marital or family status, medical condition, genetic information, physical or mental disability, military or veteran status, prior criminal conviction or any other protected class in accordance with federal, state or provincial and local laws and ordinances. Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.