Senior Live Operations Specialist

Socket.dev; Vancouver; On-site; CAD 90,000 - 130,000; Full time

Benefits offered by this job

Extended Health Coverage

DEIB Benefits

Flexible Spending Accounts

RRSP Matching

Commuter Benefit

PTO and Parental Leave

Employee Assistance Program

Job summary

Kabam, a leader in free-to-play games, seeks a Senior Live Operations Specialist for its Downtown Vancouver studio. You will design monetization features, collaborate across teams to refine concepts, and drive pricing strategies for offers and events that engage players and lift revenue.

Responsibilities include writing design docs, assessing live changes, and optimizing promotions to meet monthly targets. This full-time, on-site role emphasizes data-driven decision making and industry expertise.

Qualifications

• Post-secondary degree in a related field.
• Experience with free-to-play games or live game monetization.
• Strong knowledge of Excel/Google Sheets used as a design/balancing tool.

Responsibilities

• Design monetization systems and features aligned with product goals.
• Collaborate with internal/external teams to refine designs under constraints.
• Write and maintain design documentation guiding cross-functional teams.
• Develop plans to assess and mitigate impacts of live changes.
• Create pricing strategies for offers and services based on market data.
• Design, build and optimize offers to hit monthly KPIs.

Skills

Monetization design

Live operations

Pricing strategy

Data analysis

Excel/Google Sheets

Education

Post-secondary degree in related field

Tools

Excel

Google Sheets

Job description

At Kabam, we’re constantly raising the bar of excellence in free-to-play gaming. We hire for passion and diversity so that we can triumph in our collective skill. Our teams are made up of a fusion of personalities and interests bound together by a collaborative nature, fun-loving culture, and a drive to do what it takes to make great games. And this is where you come in…

Working to support the Live Operations Team, the Senior Live Operations Specialist will be involved with the planning, design, execution, analysis, and iteration of live features, offers, and events that engage and excite players.

This role is a full-time, on-site position based 5 days a week at our Downtown Vancouver studio.

In this role, you can expect to:

Design Monetization Systems and Features:

• Design new monetization systems and features aligned with product pillars and goals.

Collaboration and Design Refinement:

• Collaborate with internal and external teams to improve and refine your designs based on technical and other constraints.
• Write and maintain design documentation that effectively guides various teams through its development.

Impact Assessment and Mitigation:

• Develop plans to assess and mitigate the impacts of new designs/changes to the live game.

Pricing Strategy:

• Work as a key part of the live ops/econ team to come up with pricing strategies for offers and services that optimally drive user spend.
• Make suggestions and plans to improve in-game content and pricing, supported by market research and quantitative/qualitative data.

Offer and Promotion Optimization:

• Design, build, and optimize offers and promotions to help achieve monthly goals and target product metrics, focusing on conversion and revenue-related KPIs.

Live Issue Resolution and Mitigation:

• Understand the complexities of resolving emergent issues with player accounts and in-game content, as well as determining methods of mitigating future occurrences.

Industry Expertise:

• Play various mobile and F2P games to become an industry expert on monetization design.

To be successful in this role, your background includes:

• Post-secondary degree in related field.
• Previous work experience with free-to-play games.
• Understanding of game design concepts/principles and the ability to communicate them.
• Strong knowledge of Excel/Google Sheets and the ability to use it effectively as adesign/balancing tool.
• Self-starter and critical thinker, able to identify obstacles and work through solutions.
• Passion to drive, spend and improve revenue.
• Passion for figuring out how game economies and monetization strategies work and change.
• A positive, collaborative, hard working attitude.

Our success is due to the hard work of our people. We share our success with our people through flexible benefits and reward programs, sweet swag, snacks, and more. Here’s a look at some of the support we provide our people:

• Extended Health Coverage:effective day one, no waiting period! Our benefits cover health, dental, life, disability, and extended paramedical services such as vision care, mental health practitioners, massage, physiotherapy, acupuncture, and much more.
• DEIB Benefits:DEIB is important to us and to our people - that’s why our benefits include gender-affirming care, fertility care, and other hormonal treatments and drugs.
• Flexible Spending Accounts:our benefits are built on a flex credit model, so you’re able to choose the coverage levels that are right for you, and allocate the rest to a group RRSP/TFSA, Health Spending account, and/or Personal Spending Account.
• RRSP Matching:everyone retires eventually, and we help our people save for their futures with a contribution matching program once you reach 90 days with us.
• Commuter Benefit:we believe in the power of in-person collaboration, and want to support you in making it work for you! We provide a flexible, monthly cash allowance to help cover the costs of transit, parking, or even personal logistics like childcare and pet care.
• PTO and Parental Leave:we offer paid parental leave, flexible paid time off, paid time off for volunteering, sick leave, and holiday closures.
• Employee and Family Assistance Program: this program provides crisis management support, immediate mental health care, and generalized support for emotional, mental, and financial well-being.
• Telus Virtual Health:we provide increased access to remote healthcare providers for prescription refills or referrals from the comfort of your home.
• Learning and growth:We encourage people to grow both personally and professionally, and support this through regular lunch & learns and an education stipend.
• Pay transparency:We share with employees the pay range their role falls within and clear career maps to determine how they can grow within their role or level-up to a promotion.
• Cool spaces:Our offices are in Vancouver, Montreal, Los Angeles, and San Francisco. Whether it’s summers on the rooftop patio in Downtown Vancouver, or watching the fireworks in Montreal’s South Shore - we want our people to feel like their time spent in office is worthwhile!
• Giving back:Kabammers have a dedicated paid day off every year to volunteer to a cause close to their hearts. Some teams even band together for group volunteer days off-site!

About Kabam

Kabam is a world leader in developing entertaining, immersive, and highly social multiplayer games, bringing high-quality graphics, next-generation technology, and revolutionary gameplay to players around the world.

Kabam’s games, Marvel Contest of Champions, Shop Titans, and more have generated hundreds of millions of downloads and have received multiple awards including Apple’s Editor’s Choice and Google Play’s Best Game of the Year.

Founded in 2006, Kabam has studios and offices in Vancouver & Montreal in Canada, and Los Angeles & San Francisco in the United States. Kabam is a wholly-owned subsidiary of Netmarble Games.

Kabam is an Equal Employment Opportunity employer committed to building a diverse and equitable workplace, and inclusive environment for all existing and potential employees. Employment decisions are based on candidate qualifications and business need, not race, color, ancestry, place of origin, age, sex (including pregnancy), gender identity or expression, sexual orientation, political belief, religion, creed, marital or family status, medical condition, genetic information, physical or mental disability, military or veteran status, prior criminal conviction or any other protected class in accordance with federal, state or provincial and local laws and ordinances. Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.