Associate IT Operations Engineer

Johnson Controls, Inc.; Nisku; On-site; CAD 73,000 - 90,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits

Retirement savings plan

Extended health care

Dental and vision

Paid holidays

Paid vacation

Paid sick time

Collaborative team

Zero Harm safety

Job summary

Johnson Controls, Inc. is seeking an IT Support Specialist in Canada to deliver end-to-end field IT services, including connectivity, hardware and software support, and incident resolution for enterprise and BU projects.

You will provide on-site assistance, manage asset lifecycles, and liaise with third-party vendors and internal teams. The role requires installing and supporting PCs, tablets, printers, and specialized devices, performing security remediation, and supporting IT procurement and

Qualifications

• IT helpdesk and field IT support delivery experience.
• Familiarity with hardware and software installation and troubleshooting.
• Knowledge of security standards and vulnerability remediation.
• Experience supporting IT projects and BU initiatives.

Responsibilities

• Install, configure, and support hardware including PCs, tablets, mobile devices, printers, and specialized equipment.
• Provide software installation, configuration, and troubleshooting support.
• Perform endpoint vulnerability remediation in alignment with security standards.
• Support Enterprise and Business Unit (BU) project demand, including both planned and unplanned initiatives.
• Deliver Tech Hut / walk-up IT support services.
• Manage PC lifecycle activities including provisioning, refresh, disposal, and asset management tasks.
• Provide local infrastructure support for servers, network equipment, and VOIP systems.
• Deliver on-site Smart Hands support and act as liaison with third-party vendors and internal IT support teams.
• Perform local mobile device administration.
• Support IT procurement processes for hardware and related services.
• Manage access permissions including network share access.
• Ensure local IT security compliance including communications room setup, maintenance, and access control.
• Assist compliance and audit teams with required IT audit activities.
• Provide satellite office IT support, including travel as required.
• Manage and coordinate IT vendors at the site or regional level.
• Hours of support will vary.

Skills

Hardware support

Software installation

IT security compliance

Vendor coordination

End-user support

IT project support

Tools

Johnson Controls Service Management toolset

Job description

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycleservicesand an industry-leading field organization, we elevate customer performance, turn goals into real-worldresultsand help move society forward.

What we offer

• Competitive Pay
• Comprehensive Benefits Package including Retirement Savings Plan, Extended Health Care, Dental,and Vision
• Paid holidays, paid vacation days, and paid sick time
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy

Role Summary

Provides a variety of information technology support services including but not limited to connectivity, hardware and software support, and end-to-end Field IT incident and service request resolution. This role also supports the delivery of Enterprise and Business Unit (BU) projects and initiatives.

Core Responsibilities & Expectations

• Install, configure, and support hardware including PCs, tablets, mobile devices, printers, and specialized equipment.
• Provide software installation, configuration, and troubleshooting support.
• Perform endpoint vulnerability remediation in alignment with security standards.
• Support Enterprise and Business Unit (BU) project demand, including both planned and unplanned initiatives.
• Deliver Tech Hut / walk-up IT support services.
• Manage PC lifecycle activities including provisioning, refresh, disposal, and asset management tasks.
• Provide local infrastructure support for servers, network equipment, and VOIP systems.
• Deliver on-site Smart Hands support and act as liaison with third-party vendors and internal IT support teams.
• Perform local mobile device administration.
• Support IT procurement processes for hardware and related services.
• Manage access permissions including network share access.
• Ensure local IT security compliance including communications room setup, maintenance, and access control.
• Assist compliance and audit teams with required IT audit activities.
• Provide satellite office IT support, including travel as required.
• Manage and coordinate IT vendors at the site or regional level.
• Hours of support will vary

Service Delivery Expectations

• Deliver Field IT services in accordance with defined Service Level Targets (SLTs) using the Johnson Controls Service Management toolset
• Demonstrate proactive customer communication, strong service ownership, and a customer-focused mindset.

HIRING SALARY RANGE: $73,000-90,000 CAD (Salary to be determined by the education, experience,knowledge, skills, and abilities of the applicant, internal equity, and alignment with marketdata.) This position includes a competitive benefits package. The posted salary range reflectsthe target compensation for this role. However, we recognize that exceptional candidatesmay bring unique skills and experiences that exceed the typical profile.