Associate IT Business Systems Analyst

Mohawk Medbuy Corporation; Burlington, Toronto; On-site; CAD 54,000 - 67,000; Full time

Job summary

Mohawk Medbuy Corporation is seeking an Associate IT Business Systems Analyst to support our IT Member Services team in Toronto or Burlington. The role bridges business challenges and technology, analyzing processes and designing systems to boost productivity, efficiency, and overall business performance.

You will gather requirements, document specifications, work with project teams, and provide end-user support, QA documentation, and ongoing maintenance for implemented systems.

Qualifications

• College Diploma in IT, Computer Science, Business Analysis or equivalent.
• 1-3 years of progressive work experience in Information Systems and Technology or similar team.
• Excellent working knowledge of the Microsoft Office tools suite.
• Working towards Business Analyst or Project Management certification/Designation.
• Experienced in providing business end user support.
• Ability to work with multi-functional teams.

Responsibilities

• Participates in small and medium-sized IT Business system initiatives in areas of responsibility.
• Gathering and documenting business requirements from stakeholders.
• Participate in meetings with project teams and stakeholders.
• Provide end user support to optimize IT business solutions.
• Provide quality assurance of documentation, testing, configuration and development completed by third parties.
• Provide ongoing support and maintenance for implemented systems, troubleshoot issues, and make necessary adjustments or upgrades.

Skills

Communication

Interpersonal skills

Customer service

Independent work

Analytical thinking

Time management

Education

College Diploma in IT/CS/BA

1-3 years IT/IS experience

Microsoft Office suite

BA/PM certification in progress

Tools

Microsoft Office

Job description

We are currently recruiting for an Associate IT Business Systems Analyst to support our IT Member Services team.

This role can work out of our Toronto or Burlington offices.

Position Overview

The Associate IT Business Systems Analyst role serves as the bridge between business challenges and technological solutions. This role requires an adept understanding of business needs, analyzing processes, and designing systems that enhance productivity, efficiency, and overall business performance, while having a keen eye for detail and a strong grasp of both technical and business domains.

They are responsible for ensuring that business requirements are effectively translated into workable technological solutions and critical to ensuring that technology investments deliver the intended business value to MMC Customers and support MMC's organizational goals.

Key Responsibilities

• Participates in small and medium-sized IT Business system initiatives in areas of responsibility.
• Gathering and documenting business requirements from stakeholders.
• Participate in meetings with project teams and stakeholders.
• Provide end user support to optimize IT business solutions.
• Provide quality assurance of documentation, testing, configuration and development completed by third parties.
• Provide ongoing support and maintenance for implemented systems, troubleshoot issues, and make necessary adjustments or upgrades.

Key Responsibilities

Qualifications and Skills

• High-quality written and verbal communication skills
• Strong interpersonal skills along with an attention to detail, including the ability to prepare and deliver process documentation, specifications, etc.
• Demonstrated commitment to exceptional customer service
• Work independently, setting goals, and meeting timelines
• Strong analytical and problem-solving skills
• Ability to balance multiple work demands in a fast-paced environment with frequently changing priorities

Education, Training, and Experience

Mandatory

• College Diploma in IT, Computer Science, Business Analysis, Business or equivalent experience
• 1-3 years' of progressive work experience in Information Systems and Technology or similar team
• Excellent working knowledge of the Microsoft Office tools suite.
• Working towards Business Analyst or Project Management certification/Designation
• Experienced in providing business end user support.
• Ability to work with multi-functional teams.

Preferred

• Experience working in supply chain and/or non-public sector organization.
• University Degree in IT, Computer Science, Business Analysis.

Travel

• Ability to travel to Mohawk Medbuy offices if required.

As a condition of employment, you are required to submit proof of full COVID-19 vaccination to Human Resources.

MMC is a Healthcare of Ontario Pension Plan (HOOPP) employer offering a comprehensive benefits package and flexible remote work options. The targeted hiring range of this role is $53,736 - $67,170. dependent on experience. This job posting is for an existing vacancy.

Qualified candidates with a desire to join our innovative team are invited to submit their application in Dayforce. Mohawk Medbuy does not use artificial intelligence to screen, assess or select applicants.

We thank all applicants for their interest; however, only those selected for an interview will be contacted. If contacted for an interview, please inform us should any accommodation be required. Mohawk Medbuy is committed to providing accessible employment practices that comply with the Accessibility for Ontarians with Disabilities Act (AODA).

About Us:

Mohawk Medbuy Corporation (MMC) is a national, not-for-profit, shared services organization that supports hundreds of health care providers across Canada, as well as child welfare agencies and other public sector organizations. MMC provides value-driven contracting and procurement solutions for medical/surgical supplies, pharmaceutical products, local sourcing, capital (equipment, FF&E and redevelopment) and nutrition solutions. Other services include data analytics, in-hospital logistics, warehousing, technology, procure-to-pay and accounts payable.

With an emerging focus on sustainability and reconciliation with Indigenous Peoples, MMC is actively supporting the creation of a resilient value chain that incorporates environmental, social and governance best practices. Based in Burlington, ON, the organization also has offices in Toronto, Oakville, Thunder Bay, Kingston, Brantford, London and Chatham, and a distribution centre in Oakville. Learn more: www.mohawkmedbuy.ca.