Associate Field Service Representative: Prince George, BC (Northern)

Stryker Corporation; Prince George; On-site; CAD 63,000 - 83,000; Full time

Job summary

Stryker Corporation is seeking an Associate Field Service Representative for Prince George, BC (Northern). The role conducts analysis, troubleshoots equipment and performs on-site service tied to customer specifications while supporting the sales team.

Travel up to 70% across Canada is required; a technical background and a valid driver’s license are essential. The position emphasizes accurate administrative duties and ongoing service improvements.

Qualifications

• Post-Secondary Diploma in process or equivalent experience is required or preferred.
• Valid driver’s license and an outstanding driving record are required.
• University degree is preferred but not required.
• Technical background in Mechanical, Electronics or Electrical is advantageous.

Responsibilities

• Provide effective service and repairs to customers in support of the sales team.
• Adhere to account protocols and complete fault isolation and maintenance of equipment.
• Travel up to 70% to other provinces/territories for field service calls or training.
• Maintain inventory of Stryker equipment and parts and document activities accurately.

Skills

Field service

Troubleshooting

Customer service

Driving

Education

Post-Secondary Diploma in process / Technical School in Mechanical, Electronics, or Electrical preferred

Job description

## Associate Field Service Representative: Prince George, BC (Northern)Apply: Vancouver, Canada: Full time: Posted Today: R574818Work Flexibility: Field-based**Work Flexibility:** Field-based**Service Area:** Prince George, BC (Northern)**Shift:** Monday – Friday, varying hours dependent upon customer needs **Summary:**The Associate Field Service Representative conducts analysis of product implementations, modifications and enhancements to product in accordance with specific customer specifications and implementations. In this role, you will troubleshoot problems and issues, determine technical solutions in accordance with product and customer specifications, and recommend actions to company or customer representatives for coordinative product solution. Additionally, you will assess product needs in accordance with customer specifications and act as local on-site representative to the customer's organization **What You Will Do:*** Provide effective, proficient, and timely service and repairs to all customers in direct support of the sales team to ensure optimal customer satisfaction.* Adhere to account protocols.* Complete fault isolation and maintenance of equipment at account locations.* Promote Stryker’s business by recognizing opportunities to fulfill additional customer needs and communicating with the appropriate Stryker personnel for follow up.* Provide post sale in-servicing on equipment operation and maintenance.* Perform warranty, upgrades, field actions, preventative maintenance, installations, deliveries billable or any other related services required by a client.* Follow all administrative duties in a very accurate and timely manner, assist in the development of new service procedures, provide new product information to customers.* Maintain an accurate inventory of Stryker equipment and parts.* Travel up to 75% of the time to any other Province or Territory within Canada for Field Service calls, or customer training or daily backfill of other technical duties. **What You Need:***Required***:*** Post-Secondary Diploma in process (Technical School in Mechanical, Electronics, or Electrical preferred) or equivalent experience* Valid driver’s license and outstanding driving record *Preferred*:* University Degree* Background from a Technical School in Mechanical, Electronics or Electrical Background**Canada Pay Ranges:*** **Canada**: $62,600 - $83,450 CAD Annual* **Canada, Burnaby**: $67,900 - $90,550 CAD AnnualTravel Percentage: 70%