Associate Delegate Relations Manager

Informa; Toronto; Hybrid; CAD 44,000 - 68,000; Full time

Benefits offered by this job

Great community

Career development

Hybrid/Remote flexibility

Volunteer time

Job summary

Informa Connect is seeking an Associate Delegate Relations Manager (ADRM) to sell delegate places for large-scale global events, conferences and training solutions across Finance, Pharma, Maritime, Marketing, Legal, and Tax. Based at the 240 Blackfriars office with hybrid working, you will manage delegate relationships and drive revenue.

This telesales role requires proactivity, strong communication and the ability to cross-sell.

Qualifications

• Proactive with strong organizational skills.
• Comfortable cold calling and KPI targets.
• Ability to identify cross-selling opportunities and upsell.

Responsibilities

• Generate revenue by selling delegate places for events.
• Identify cross-selling opportunities within the portfolio.
• Support revenue collection and follow up on leads.
• Collaborate with production, sales, and marketing to align activities.

Skills

Sales

Telesales

Account management

Cross-selling

Lead follow-up

Communication

Job description

We’re part of Informa, a global business with a network of trusted brands in specialist markets across more than 30 countries, and a member of the FTSE 100 who are #3 in Glassdoor's Best Places to Work 2025 UK list.

Our purpose is to connect our customers to information and people that help them know more, do more and be more. No other company in the world helps more people share professional knowledge or make business connections.

We run around 800 events each year, create digital platforms based on engaging news and information content, and operate professional development programmes for individuals and businesses.

Job Description

This role is based in our 240 Blackfriars office.

$67,770 CAD OTE - Uncapped, Base salary $44,000 CAD

If you are driven by results and are ready to take on the challenge of managing delegate relationships in a growing global business, we want to hear from you!

Are you passionate about sales and looking for a role with global impact? Join Informa Connect as an Associate Delegate Relations Manager (ADRM) and play a key part in delivering world-class events, conferences, and training solutions across a range of industries including Finance, Pharma, Maritime, Marketing, Legal, and Tax.

In this exciting role, you will sell delegate places on our extensive portfolio of global events, both in-person and digital. These include large-scale conferences, exhibitions, trade shows, training seminars, and hybrid events, allowing you to engage with clients across the world. You will advise customers on the most suitable options from our diverse range of products, ensuring their needs are met and identifying opportunities to cross-sell for future business growth.

Key Responsibilities:

• You will be generating revenue by selling delegate places for large-scale events, conferences, and training courses.
• You will be Identifying cross-selling opportunities within our portfolio, offering clients tailored solutions in various sectors.
• You will be supporting the sales efforts by ensuring timely revenue collection and following up on leads.This is a telesales position so dialling and calling clients is Key! you will be set KPI's and call rate targets by the Head of Sales and Global Revenue Director. Approx this will be 100 dials per day.
• You will be collaborating closely with Informa Connect's production, sales, and marketing teams to ensure sales activities align with wider business goals.

Qualifications

What We Offer:
Full and extensive training into the world of events and sales.
Competitive commission schemes.
Opportunities for global travel on occasions to attend and support our events.
A dynamic, hybrid working environment from our Blackfriars Offices
The chance to work with a collaborative team in an international company.

Who We’re Looking For:

• A proactive, resourceful individual with exceptional organisational skills.
• Strong communication skills with a customer-focused approach.
• Someone who is comfortable cold calling as this is a telephone based position
• Someone comfortable working in a fast-paced sales environment, with the ability to identify and act on cross-selling opportunities.

If you are driven by results and are ready to take on the challenge of managing delegate relationships in a growing global business, we want to hear from you!

Additional Information

We believe that great things happen when people connect face-to-face. That's why we work in-person with each other, or with customers and partners, three days a week or more. When you’re not spending time together in one of our offices or other workplaces – like at an Informa event – you get the flexibility and support to work from home or remotely.

We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here’s some of what you can expect when you join us. But don’t just take our word for it – see what our colleagues have to say at LifeAt.Informa.com

Our benefits include:

• Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active colleague groups and networks promoting a positive, supportive, and collaborative work environment
• Broader impact: take up to four days per year to volunteer, with charity match funding available too
• Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves
• Time out: 15 days PTO rising to 20 after three years and 25 after six years, plus 10 national holidays, a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year
• Competitive benefits, including a 401k match, health, vision and dental insurance, parental leave and an ESPP offering company shares at a minimum 15% discount
• Strong wellbeing support through EAP assistance, mental health first aiders, free access to a wellness app and more
• Recognition for great work, with global awards and kudos programs
• As an international company, the chance to collaborate with teams around the world

We’re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most – although not all – of the skills and experience listed, we welcome your application.

If you would like to request reasonable adjustments or accommodations to assist your participation in the hiring process and, or in the advertised position, please inform the appropriate Talent Acquisition Partner for the role once they have been in touch. Your request will be reviewed and considered in confidence. At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information.