Associate Customer Success Manager - Programmatic Ads

Zefr; Toronto; On-site; CAD 70,000 - 90,000; Full time

Job summary

Zefr is seeking an Associate Customer Success Manager to oversee relationships with clients using our programmatic product, guiding them to maximize value from Zefr technology and services. You will be the primary contact for partners, provide strategic advice, analyze performance data, and work with cross-functional teams to deliver outcomes that meet KPIs and drive efficiency across campaigns.

Ideal candidates are proactive, data-driven, and excellent communicators who thrive in a fast-paced

Qualifications

• 1+ years of customer success, programmatic trading, or advertising operations experience.
• Strong knowledge of Google Ads and DV360; familiarity with other Google Marketing Platform tools is a plus.
• Proactive self-starter who takes the initiative to get things done.
• Excellent written and verbal communication; adaptable to all organization levels.
• Strong organizational skills; ability to prioritize multiple tasks to meet deadlines.
• Strong analytical skills; comfortable with Excel; data-driven mindset.
• Familiarity with YouTube is a plus.
• Consultative communicator who translates technical concepts for clients.
• Team-oriented; collaborative and respectful across stakeholders.
• Empathetic and able to understand customer needs, spoken and unspoken.
• Strong time management; able to support clients in-market and internationally.

Responsibilities

• Help clients execute campaigns in DV360, Google Ads, and Facebook with tailored tactics.
• Be the primary contact for partners; field incoming requests and proactively engage them.
• Provide strategic advice to help meet KPIs and optimize advertising spend.
• Support customers through technical and strategic challenges and relay needs to internal teams.
• Analyze client data to create actionable solutions and drive performance.
• Be the expert on clients’ goals and relevant industry developments.
• Identify common challenges and work with cross-functional teams to address needs.
• Understand the full Zefr product suite to deliver additional value.
• Help brands achieve advertising goals while delivering excellent customer support.
• Relay customer feedback to product team to improve the product.

Skills

Customer success

Programmatic trading

Advertising operations

Google Ads

DV360

Excel

Communication

Time management

Cross-functional teamwork

Analytical skills

Job description

Zefr is seeking an Associate Customer Success Manager to oversee relationships with clients using our programmatic product, guiding them to maximize value from Zefr technology and services. You will be the primary contact for partners, provide strategic advice, analyze performance data, and work with cross-functional teams to deliver outcomes that meet KPIs and drive efficiency across campaigns.

Ideal candidates are proactive, data-driven, and excellent communicators who thrive in a fast-paced