Associate Customer Success Manager

Zefr; Toronto; On-site; CAD 70,000 - 90,000; Full time

Job summary

Zefr is seeking an Associate Customer Success Manager to oversee relationships with clients using our programmatic product, guiding them to maximize value from Zefr technology and services. You will be the primary contact for partners, provide strategic advice, analyze performance data, and work with cross-functional teams to deliver outcomes that meet KPIs and drive efficiency across campaigns.

Ideal candidates are proactive, data-driven, and excellent communicators who thrive in a fast-paced

Qualifications

• 1+ years of customer success, programmatic trading, or advertising operations experience.
• Strong knowledge of Google Ads and DV360; familiarity with other Google Marketing Platform tools is a plus.
• Proactive self-starter who takes the initiative to get things done.
• Excellent written and verbal communication; adaptable to all organization levels.
• Strong organizational skills; ability to prioritize multiple tasks to meet deadlines.
• Strong analytical skills; comfortable with Excel; data-driven mindset.
• Familiarity with YouTube is a plus.
• Consultative communicator who translates technical concepts for clients.
• Team-oriented; collaborative and respectful across stakeholders.
• Empathetic and able to understand customer needs, spoken and unspoken.
• Strong time management; able to support clients in-market and internationally.

Responsibilities

• Help clients execute campaigns in DV360, Google Ads, and Facebook with tailored tactics.
• Be the primary contact for partners; field incoming requests and proactively engage them.
• Provide strategic advice to help meet KPIs and optimize advertising spend.
• Support customers through technical and strategic challenges and relay needs to internal teams.
• Analyze client data to create actionable solutions and drive performance.
• Be the expert on clients’ goals and relevant industry developments.
• Identify common challenges and work with cross-functional teams to address needs.
• Understand the full Zefr product suite to deliver additional value.
• Help brands achieve advertising goals while delivering excellent customer support.
• Relay customer feedback to product team to improve the product.

Skills

Customer success

Programmatic trading

Advertising operations

Google Ads

DV360

Excel

Communication

Time management

Cross-functional teamwork

Analytical skills

Job description

What we do:

Zefr is the leading global technology company enabling responsible marketing in walled garden social environments. Zefr’s solutions empower brands to manage their content adjacency on scaled platforms such as YouTube, Meta, TikTok, and Snap, in accordance with industry standard frameworks. Through its patented AI technology, Zefr offers brands and agencies more accurate and transparent solutions for social walled gardens. The company is headquartered in Los Angeles, California, with additional locations across the globe.

What you’ll do:

We are hiring a new Associate Customer Success Manager to oversee the working relationships with Zefr clients on our programmatic product. This person will work with the biggest and best companies in the business, guiding them in effectively utilizing Zefr technology and demonstrating Zefr’s considerable value.

Here’s what you’ll get to do:

• Help our clients execute campaigns in DV360, Google Ads, and Facebook by sharing tailored performance-enhancing tactics and strategies

• Be the primary point of contact for your partners, responsible for both fielding incoming requests from them, and proactively engaging them.

• Provide strategic advice and assist in meeting primary KPIs on clients’ advertising investment by working closely with them in a consultative role.

• Support customers through technical and strategic challenges while also expressing client needs to internal teams to improve the overall product experience.

• Analyze client data to create actionable solutions and lead initiatives to drive performance and reduce costs.

• Be the expert on your clients’ goals, the current metrics driving their KPIs, and all relevant corporate and industry news and developments.

• Identify common customer challenges and partner with cross-functional internal team members to interpret business and product needs

• Understand the full suite of Zefr products and services to identify and deliver on opportunities for additional Zefr-driven value.

• Help brands achieve their advertising goals, while prioritizing and delivering outstanding customer support experience.

• Work closely with Zefr’s product team, relaying customer feedback and helping to improve our product suite.

What we’re looking for:

• Preferred Experience: 1+ years of customer success management, programmatic trading, or advertising operations experience.

• An understanding of Google Ads and DV360 is critical for this role. Experience with other Google Marketing Platform suite tools a plus.

• Highly proactive and motivated self-starter who takes the initiative to get things done

• Excellent written and verbal communication, with the ability to adjust communication styles at all organization levels both internally as well as with the client.

• Strong organizational skills, with ability to effectively prioritize multiple tasks to meet deliverable deadlines.

• Strong analytical skills, including high level of comfort with Excel (experience with other analytics tools a plus), and comfort working on data-driven initiatives.

• Familiarity with the YouTube platform a plus.

• Highly consultative; able to effectively communicate technical systems and/or challenges into simpler concepts to empower customers’ comprehension

• Thrives in a positive, team-oriented environment and works productively and respectfully with a wide array of individuals.

• Strong ability to empathize with customers and understand their needs, both spoken and unspoken.

• Time management skills that are both strong and flexible, to successfully support clients in-market, as well as internationally.

Compensation:

The anticipated salary for this position is 70,000 - 90,000 CAD. Individual pay is determined by factors such as job-related skills, experience, and relevant education or training. If your compensation expectations fall outside of this range, it may still be worth having a conversation.

Zefr is an equal opportunity employer that embraces diversity and inclusion in the workplace. We are committed to building a team that represents a variety of backgrounds, skills, and perspectives because we know this only makes us better. We strongly encourage women, persons of color, LGBTQIA+ individuals, persons with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply even if you do not meet 100% of the qualifications.