Senior Client Success Manager

Zeta Global; Toronto; Remote; CAD 90,000 - 120,000; Full time

Benefits offered by this job

Unlimited PTO

Comprehensive health coverage

Equity and stock purchase plan

Pet Insurance

Job summary

Zeta Global in Toronto, Canada, is seeking a Senior Client Success Manager - Programmatic to drive client partnerships and campaign performance from a remote location in Canada. The role partners with the Client Success Director to grow accounts and optimize cross-channel programmatic programs.

You will own campaigns, deliver insights, and collaborate with sales for upsell opportunities while maintaining top-tier customer satisfaction.

Qualifications

• 3+ years' experience in programmatic advertising in Account Management, Client Success, or Media Planning.
• Hands-on experience activating, optimizing, and reporting on campaigns within leading DSPs.
• Demonstrated ability to develop and cultivate relationships and work effectively at all levels of the decision process.
• Strong analytic skills, including high level of comfort with Excel.
• Passion for digital media and thorough knowledge of the programmatic advertising industry.
• Exemplary written and verbal communication skills, with the ability to convey complex ideas clearly and convincingly.
• Initiative-taking individual with strong work ethic, able to work autonomously while being receptive to guidance.
• Intelligent, outgoing individual with interpersonal skills and work ethic.
• Comprehensive experience with MS Office, particularly Excel and PowerPoint.
• Ability to travel as needed.

Responsibilities

• Rapidly acquire a thorough knowledge of Zeta’s offerings, reporting analysis, competitive advantages, resources and processes and articulate them convincingly to prospects and customers.
• Launch and manage cross-channel, programmatic advertising campaigns in partnership with clients and internal teams to help clients connect with their customers.
• Lead weekly client status meetings while discussing campaign reporting, optimizations & insights.
• Collaborate with sales to provide strategic upsell recommendations when performance and/or offerings align with customer’s business needs.
• Prepare and conduct high impact reporting presentations in collaboration with analytics team.
• Ensure exemplary customer satisfaction levels with every customer interaction.

Skills

Programmatic advertising

Account Management

Client Success

Media Planning

DSPs

Relationship building

Excel

PowerPoint

Communication

Initiative

Travel readiness

Tools

DSP platforms

MS Office

Excel

PowerPoint

Job description

Senior Client Success Manager - Programmatic

Remote - Canada

WHO WE ARE

Zeta Global (NYSE: ZETA) is the AI-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire, grow, and retain customers more efficiently. Through the Zeta Marketing Platform (ZMP), our vision is to make sophisticated marketing simple by unifying identity, intelligence, and omnichannel activation into a single platform – powered by one of the industry’s largest proprietary databases and AI. Our enterprise customers across multiple verticals are empowered to personalize experiences with consumers at an individual level across every channel, delivering better results for marketing programs. Zeta was founded in 2007 by David A. Steinberg and John Sculley and is headquartered in New York City with offices around the world. To learn more, go to www.zetaglobal.com .

THE ROLE

The Senior Client Success Manager - Programmatic is at the forefront of Zeta’s strategic client/agency partnerships. In this dynamic environment, you will ensure book of Zeta clients is meeting their campaign performance goals and work in tandem with the Client Success Director to drive account growth in highly targeted digital advertising programs.

This role is remote out of Toronto, Ontario in Canada.

Responsibilities:

• Rapidly acquire a thorough knowledge of Zeta’s offerings, reporting analysis, competitive advantages, resources and processes and articulate them convincingly to prospects and customers
• Launch and manage cross-channel, programmatic advertising campaigns in partnership with clients and internal teams to help clients connect with their customers
• Lead weekly client status meetings while discussing campaign reporting, optimizations & insights
• Collaborate with sales to provide strategic upsell recommendations when performance and/or offerings align with customer’s business needs
• Prepare and conduct high impact reporting presentations in collaboration with analytics team
• Ensure exemplary customer satisfaction levels with every customer interaction

Desired Skills and Experience:

• 3+ years' experience in programmatic advertising in Account Management, Client Success, or Media Planning
• Hands-on experience activating, optimizing, and reporting on campaigns within leading DSPs
• Demonstrated ability to develop and cultivate relationships and work effectively at all levels of the decision process
• Strong analytic skills, including high level of comfort with Excel
• Passion for digital media and thorough knowledge of the programmatic advertising industry
• Exemplary written and verbal communication skills, with the ability to convey complex ideas clearly and convincingly.
• Initiative-taking individual with strong work ethic, able to work autonomously while being receptive to guidance.
• Intelligent, outgoing individual with interpersonal skills and work ethic
• Comprehensive experience with MS Office, particularly Excel and PowerPoint
• Ability to travel as needed

BENEFITS & PERKS

• Unlimited PTO
• Excellent medical, dental, and vision coverage
• Employee Equity and Stock Purchase Plan
• Employee Discounts, Virtual Wellness Classes, and Pet Insurance And more!!

SALARY RANGE

The salary range for this role is $90,000 - $120,000 CAD, depending on location and experience.

PEOPLE & CULTURE AT ZETA

Zeta considers applicants for employment without regard to, and does not discriminate on the basis of an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Zeta discriminate on the basis of sexual orientation, gender identity or expression.

We’re committed to building a workplace culture of trust and belonging, so everyone feels invited to bring their whole selves to work. We provide a forum for employees to celebrate, support and advocate for one another. Learn more about our commitment to diversity, equity and inclusion here: https://zetaglobal.com/blog/a-look-into-zetas-ergs/

Zeta considers applicants for employment without regard to, and does not discriminate on the basis of an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin, or any other basis protected by applicable federal, state or local law; nor does Zeta discriminate on the basis of sexual orientation or gender identity or expression.

We are committed to building diverse teams with different identities, backgrounds and perspectives. We believe in providing a forum to connect at Zeta, to learn and celebrate differences.Our mission is to ensure we have an environment that enables a deep level of trust and belonging, so everyone feels invited to bring their whole selves to work, and to increase both diversity at Zeta as well as in the technology industry.