Associate, Customer Service - Finance

City of Mississauga; Mississauga; Hybrid; CAD 53,000 - 72,000; Full time

Job summary

An established industry player is seeking a dedicated Associate in Customer Service within the Finance Division. This role is pivotal in providing exceptional customer service and financial support, handling inquiries through various channels, and managing property tax accounts. The successful candidate will enjoy a hybrid work model, balancing responsibilities between cashiering services and administrative tasks. With a focus on equity, diversity, and inclusion, this organization fosters a supportive workplace culture. If you have a passion for numbers and customer service, this opportunity is perfect for you.

Qualifications

• Minimum 1-2 years of experience in a municipal tax environment.
• Strong aptitude for numbers and ability to perform property tax calculations.

Responsibilities

• Process and maintain changes to property tax accounts.
• Respond to inquiries from taxpayers and legal representatives.
• Balance transactions for daily deposits and prepare summary sheets.

Skills

Customer Service Skills

Data Entry Skills

Problem-Solving Skills

Interpersonal Skills

Numerical Aptitude

Flexibility with Scheduling

Education

Post-secondary education in accounting, business, or public administration

Completion of Municipal Tax Administration Program (MTAP)

Tools

TXM Tax Manager

INFOR software

Job description

Press Tab to Move to Skip to Content Link

Select how often (in days) to receive an alert:

Associate, Customer Service - Finance

Req ID:26627
Vacancy Type: Permanent
Number of Positions:2
Closing Date:05/15/2025

Reporting to the Supervisor of Customer Service – Revenue, the successful candidate will play a key role in delivering customer service and financial support within the City’s Finance Division. This rotational position involves both cashiering services and responding to inquiries from the public through various channels, including outbound calls, emails, and investigations of property tax accounts.

Duties and Responsibilities

The successful candidate will:

• Process and maintain changes to property tax accounts based on information received from Teranet, the Municipal Property Assessment Corporation, financial institutions, and property owners, while ensuring compliance with City by-laws and the integrity of the tax system.
• Research for and respond to inquiries from taxpayers, legal representatives, mortgage institutions, and agents received via email and INFOR.
• Process requests such as tax certificates, local improvement letters, statement of taxes, duplicate bills, and tax receipts, and ensure applicable fees are received and deposited.
• Process various incoming transactions, including cheque and credit card payments, from mail and internal sources.
• Balance transactions for daily deposits and prepare corresponding summary sheets.
• Rotate between assigned duties and participate in a hybrid work model, with shift start times between 8:00 a.m. and 4:30 p.m.
• Perform other duties as assigned.

Skills and Qualifications

• Post-secondary education in accounting, business, public administration, or a related field.
• Minimum 1–2 years of experience in a municipal tax environment, or an equivalent combination of relevant education and experience.
• Completion of, or current enrolment in the Municipal Tax Administration Program (MTAP) is an asset.
• Strong aptitude for numbers and the ability to perform property tax calculations accurately.
• Excellent data entry, organizational, and problem-solving skills.
• Experience with cashiering is considered an asset.
• Ability to interpret requests, investigate property tax accounts, and resolve complex issues analytically.
• Flexibility with scheduling and the ability to manage tasks with varying urgency and deadlines.
• Strong interpersonal and customer service skills, with the ability to interact professionally with the public and work under pressure.
• Knowledge and experience with TXM Tax Manager and INFOR software programs are assets.

Hourly Rate/Salary:$ 53,354.00 - $ 71,139.00
Hours of Work:35
Work Location:Civic Centre
Department/Division/Section:CPS/Corporate Services Dept,CPS/Finance Division,Revenue and Taxation
Non-Union/Union: Non Union

We thank all who apply, however, only those candidates selected for an interview will be contacted. You can alsocheck your application status in your candidate profile online.

All personal information is collected under the authority of the Municipal Act.

Equity, Diversity and Inclusion
The City of Mississauga is committed to creating a respectful and supportive workplace that fosters a culture of equity, diversity and inclusion which broadly reflects the communities and residents we serve. Throughout the employee life cycle, the City is working to include an EDI lens to attract, retain and support the growth of diverse talent.

Learn more about the City’s commitment to Equity, Diversity and Inclusion .

Accommodations
The City of Mississauga is an Equal Opportunity Employer and is committed to removing barriers in our selection process for people with visible and invisible disabilities. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, the City of Mississauga will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities.

If selected to participate in the recruitment, selection and/or assessment process, please inform Human Resources of the nature of anyaccommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.