Associate, CM KYC Training & Competency

Apex Systems; Toronto; On-site; CAD 70,000 - 110,000; Full time

Job summary

Apex Systems is seeking an Associate for KYC Training & Competency to develop and maintain training materials, SOPs, and onboarding content. You will facilitate virtual sessions for analysts and operational teams, drive competency assessments, and guide on onboarding, due diligence, and AML requirements.

The role requires 3-5+ years in KYC within Capital Markets and experience with Fen-E. Strong communication, ADDIE background, and familiarity with AI tools are valued assets.

Qualifications

• 3-5+ years hands-on KYC file completion experience.
• Experience in Capital Markets KYC environments.
• Experience using Fen-E.
• ACAMS certification or equivalent preferred.
• Experience with ADDIE methodology.

Responsibilities

• Develop and maintain KYC training materials, job aids, SOPs, reference guides, and onboarding content.
• Facilitate virtual training sessions for analysts and operational teams.
• Support competency assessments and ongoing learning initiatives.
• Provide guidance on KYC onboarding, customer due diligence, ownership structures, and AML requirements.
• Identify training gaps and create content to address knowledge deficiencies.
• Partner with stakeholders to ensure training stays aligned with evolving regulatory and business requirements.
• Support platform and process transformation initiatives.

Skills

KYC/AML knowledge

Training content

ADDIE design

Excellent communication

PowerPoint

Stakeholder mgmt

AI tools familiarity

Tools

Fen-E

CoPilot

ChatGPT

Claude

Job description

## Job Description# Associate, CM KYC Training & Competency* Develop and maintain KYC training materials, job aids, SOPs, reference guides, and onboarding content.* Facilitate virtual training sessions for analysts and operational teams.* Support competency assessments and ongoing learning initiatives.* Provide guidance on KYC onboarding, customer due diligence, ownership structures, and AML requirements.* Identify training gaps and create content to address knowledge deficiencies.* Partner with stakeholders to ensure training remains aligned with evolving regulatory and business requirements.* Support platform and process transformation initiatives.* 3-5 years of hands-on KYC file completion experience.* Experience within Capital Markets KYC environments.* Experience using Fen-E.* Strong understanding of AML and customer due diligence processes.* Experience creating training materials or operational documentation.* Strong Microsoft Office skills, particularly PowerPoint.* Excellent verbal and written communication skills.* Adult learning or instructional design experience.* ADDIE methodology experience.* ACAMS certification.* Experience with AI productivity tools.· 5+ years of experience in completing AML KYC in the Capital Markets industry and ideally within Fen-E;· Demonstrated ability to create and maintain job aids, case studies, standard operating procedures/written supervisory procedures, and visuals to support that content;· Demonstrated ability to identify training/program gaps and develop content to address knowledge gaps;· Prior training experience an asset;· Experience or education in adult learning an asset.· Familiarity with CoPilot, ChatGPT, and Claude;· Demonstrated advanced written and oral communication skills; specifically including the ability to tailor message to audience understanding/knowledge;· Ability to provide and receive improvement-oriented feedback;· Experience with Fen-E.