Account Manager/Executive- HR Division

Infotech; Toronto; Hybrid; CAD 55,000 - 90,000; Full time

Job summary

Infotech in Toronto, Ontario seeks an Inside Account Executive for its HR division. The role blends account management with new business development, focusing on renewing clients year-over-year, leveraging networks, marketing leads, and referrals.

You will align with HR Executives and utilize the McLean & Company resource pool, including software, analytics, advisory, and research. The position emphasizes proactive account management, opportunity identification, and cross-functional

Qualifications

• Must manage ongoing client needs and strategy conversations.
• Ability to identify new opportunities within accounts.
• Strong organization and documentation skills.
• Solid business language and understanding of client environments.
• Proficient listening to understand client needs.

Responsibilities

• Proactively manage accounts with regular service calls to ensure alignment and usage.
• Leverage marketing leads, referrals, and networking to book onsite sales presentations.
• Collaborate with Research and Product teams for client success.
• Grow revenue by pursuing referrals and reconnecting with former clients.
• Identify client needs aligned with Workshop, Executive Services, Consulting, and Training offerings.
• Capture client details and notes in CRM and follow internal reporting processes.

Skills

Account management

Opportunity identification

Organizational skills

Business acumen

Active listening

Education

College Diploma

University Degree

Job description

Position Summary

The Inside Account Executive - HR Division is a hybrid Account Management/Account Executive role focused on ensuring our clients are serviced and renew year-over-year while also leveraging personal and professional networks, working marketing leads, cold calls, referrals and contact moves to new organizations. The successful candidate will ensure there is strategic alignment with HR Executives and the McLean & Company resource pool, including software, analytics, advisory, and research.

Major Responsibilities

• Proactively manage accounts by conducting regular service calls with clients to ensure alignment and drive usage of the McLean membership.
• Work marketing leads and conduct warm / cold calls into your territory to book onsite sales presentations with prospective clients.
• Support cross-functional communication and collaborate with our Research and Product Teams.
• Grow revenue by actively identifying referrals through personal, professional and client networks as well as pursue sales opportunities with former clients when they move to a new company.
• Identify client needs that align with our Workshop, Executive Services, Consulting, and Training offerings.
• Solicit feedback and testimonials from current accounts.
• Record client details and account notes in CRM system. Follow internal reporting processes.

Education and Experience

• Post-secondary education – minimum College Diploma
• 2 years B2B sales + University Degree or
• 5 years B2B sales + College Diploma

Skills

• Account Management: Engaging and managing ongoing needs of clients. Engaging clients in meaningful conversations often focused on strategy, alignment, and operational excellence.
• Opportunity Identification: Need to be actively identifying opportunities within accounts and grow account base through opportunities related to/connected with current accounts. Follow up with former clients when they move to a different company; referrals; getting involved in networks (growing personal/professional network).
• Organizational Skills: Keeping track of clients that move companies; record keeping (proposals); managing multiple calls in a day. Effective management of process, documentation and scheduling.
• Business Acumen: General understanding of business and business language.
• Active Listening: Ability to understand client needs.

McLean & Company is a division of Info-Tech Research Group. Info-Tech Research Group is an equal opportunity employer committed to diversity and inclusion and does not discriminate on the basis of any legally protected status or characteristic including Minority/Female/Sexual Orientation/Gender Identity/Disability and Veteran status and are pleased to consider all qualified applicants. To that end, upon request, ITRG will ensure, to the extent possible, that accommodation be made available to applicants throughout the recruitment and hiring process.

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