Account Manager

Outcomes Rocket; Canada; Hybrid; CAD 60,000 - 85,000; Full time

Job summary

Outcomes Rocket is seeking a proactive Account Manager to lead day-to-day client relationships and coordinate cross-functional teams in a fast-paced agency environment.

The role focuses on ensuring timely, high-quality delivery while identifying opportunities to improve client outcomes and drive value. Strong communication and remote-work capability are essential for success in this position.

Qualifications

• Previous agency experience in account management, client services, or a related role.
• Strong project management and execution skills with strong attention to detail.
• Proven ability to collaborate effectively with cross-functional teams.
• Excellent communication, organization, and time-management skills.
• Strong problem-solving mindset and ability to work independently in a remote environment.
• Preferred: Experience in the healthcare industry.
• Bachelor’s degree in Business, Marketing, Healthcare Management, or related field.

Responsibilities

• Manage day-to-day client relationships and maintain clear, consistent communication.
• Own project execution and ensure deliverables are completed on time and to standard.
• Coordinate cross-functional teams to align priorities and keep work moving forward.
• Track timelines, tasks, and performance metrics to ensure accountability and results.
• Proactively identify risks or challenges and implement solutions.
• Support account growth by identifying opportunities to improve outcomes and add value.
• Provide clear updates and reporting to clients and internal stakeholders

Skills

Project management

Cross-functional collaboration

Communication

Time management

Remote work independently

Education

Bachelor’s degree in Business, Marketing, Healthcare Management, or related field

Job description

Outcomes Rocket provides strategy and insights, go to market support and full-service marketing

execution for healthcare organizations.

Our Values

Open-Minded

We approach ideas, feedback, and change with curiosity and without defensiveness. We evaluate objectively, stay flexible, and adapt our strategies when a better path forward becomes clear.

Resilient

We stay calm, focused, and solution-oriented under pressure. When challenges arise, we communicate proactively and keep work moving forward with clear, actionable plans.

Accountable

We take ownership of our commitments, actions, and outcomes. When we make a promise, we deliver. We manage timelines responsibly and communicate early when expectations need to be adjusted.

We communicate clearly, proactively, and respectfully. We prioritize alignment and transparency so clients and teammates always know what is happening and what comes next.

Trustworthy

We act with integrity, reliability, and professionalism. We set honest expectations, follow through consistently, and build trust through everyday actions and respect for others.

We continuously look for better ways to improve our work, systems, and results. We challenge ourselves to think creatively, stay current, and evolve our approach based on learning and data.

We are looking for an Account Manager who is execution-focused, highly organized, and committed to getting the work done while collaborating closely with internal teams to exceed client expectations. This role is ideal for someone who takes ownership of deliverables, communicates proactively, and ensures projects move forward efficiently and effectively.

As an Account Manager, you will serve as a key point of contact for clients and a central connector across internal teams. You will help translate strategy into action by managing timelines, coordinating resources, and ensuring high-quality execution. Success in this role means staying ahead of details, solving problems quickly, and driving consistent, reliable delivery that builds long-term client trust.

Key Responsibilities

• Manage day-to-day client relationships and maintain clear, consistent communication


• Own project execution and ensure deliverables are completed on time and to standard


• Coordinate cross-functional teams to align priorities and keep work moving forward


• Track timelines, tasks, and performance metrics to ensure accountability and results


• Proactively identify risks or challenges and implement solutions


• Support account growth by identifying opportunities to improve outcomes and add value


• Provide clear updates and reporting to clients and internal stakeholders

Qualifications

• Required: Previous agency experience in account management, client services, or a related role


• Strong project management and execution skills with strong attention to detail


• Proven ability to collaborate effectively with cross-functional teams


• Excellent communication, organization, and time-management skills


• Strong problem-solving mindset and ability to work independently in a remote environment


• Preferred: Experience in the healthcare industry


• Bachelor’s degree in Business, Marketing, Healthcare Management, or related field