Assoc., Expérience client

TD Bank; Surrey; On-site; CAD 60,000 - 80,000; Part time

Job summary

An established industry player seeks a Customer Experience Associate to enhance customer relationships and deliver exceptional service. This part-time role requires strong communication skills and a commitment to fostering a positive environment. You will process transactions, understand customer needs, and recommend suitable banking solutions. Join a dynamic team dedicated to growth, inclusivity, and excellence in customer experience. This position offers opportunities for personal development and career advancement within a supportive framework, making it an exciting opportunity for those passionate about enriching lives through banking.

Benefits

Health and Well-Being Benefits

Paid Time Off

Career Development Programs

Discounts

Recognition Programs

Qualifications

• 1+ years of relevant experience in customer service.
• Ability to handle multiple priorities with attention to detail.

Responsibilities

• Process financial transactions and maintain confidentiality.
• Build personal connections with customers and promote banking solutions.

Skills

Organizational Skills

Time Management

Communication Skills

Customer Service

Education

High School Diploma

Undergraduate Degree

Tools

MS Office

Job description

Customer Experience Associate page is loaded

Customer Experience Associate

Apply remote type On Site locations Surrey, British Columbia time type Part time posted on Posted 2 Days Ago time left to apply End Date: May 23, 2025 (11 days left to apply) job requisition id R_1419633

Work Location: Surrey, British Columbia, Canada

Hours: 15

Line of Business: Personal & Commercial Banking

Pay Details: $22.50 - $28.33 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are key features of the colleague experience at TD. Our policies allow colleagues to progress through the salary range over time as they advance in their roles. The actual offered base pay may vary based on skills, experience, knowledge, location, and organizational needs.

As a candidate, you are encouraged to ask questions about compensation and discuss details with your recruiter.

Job Description:

Department Overview:

At TD Canada Trust, we are the frontline of TD Bank. We aim to build deep, lasting relationships with customers by performing a broad range of service transactions and providing information and advice on products and services. We understand customer needs and identify opportunities to promote products and refer customers to appropriate teams, ensuring a positive experience.

Join TD Canada Trust and embody our values: Think like a customer, Act like an Owner, Innovate with purpose, and Execute with Speed and Impact.

Job Responsibilities:

• Process financial transactions such as deposits, withdrawals, and bill payments according to procedures, regulations, and TD's ethical standards.
• Understand customer needs and recommend suitable solutions while maintaining confidentiality.
• Respond to and resolve customer concerns, escalating issues as necessary.
• Achieve goals by promoting banking solutions and completing transactions accurately and promptly.
• Build personal connections with customers to advise on banking solutions.
• Promote a positive, diverse, and inclusive work environment, participating in personal development.
• Assist team members, stay dedicated, and communicate effectively about routine activities.
• Deliver quality customer experiences and suggest operational improvements.

Job Requirements:

• High School diploma and/or 1+ years relevant experience; undergraduate degree or equivalent is an asset.
• Strong organizational, planning, and time management skills for a fast-paced environment.
• Proficiency in MS Office (Word, Excel, Outlook) and internet use.
• Initiative, accuracy, attention to detail, and ability to handle multiple priorities.
• Effective verbal and written communication skills, calm and courteous demeanor.

Who We Are:

TD is a leading global financial institution and the fifth-largest bank in North America. We serve over 27 million households and businesses worldwide, with more than 95,000 colleagues committed to our vision to Be the Better Bank and our purpose to enrich lives.

We are dedicated to customer experience excellence and innovation to enhance banking. We support career growth through training, mentorship, and development programs, helping you realize your potential.

Our Total Rewards Package: Our comprehensive package includes base salary, variable compensation, health and well-being benefits, savings and retirement plans, paid time off, discounts, career development, and recognition programs. Learn more

Additional Information: We are committed to supporting our colleagues' success through development, training, and benefits. Please note employment is subject to provincial regulations.

Colleague Development: We offer career paths, regular performance and development conversations, online learning, and mentoring to help you grow within TD.

Training & Onboarding: We provide training to ensure your success in this role.

Interview Process: We will contact candidates for interviews and communicate outcomes via email or phone.

Accommodation: We accommodate accessibility needs throughout the process; please inform us of your requirements.

We look forward to your application!

Language Requirement (Quebec only): Sans Objet

Similar Jobs (9)

Details omitted for brevity

Our Values:

We are guided by our purpose to enrich lives and share values of Impact, Growth, and Care. We empower colleagues to make an impact, grow their careers, and foster an inclusive culture.

Our Commitment to Diversity, Equity, and Inclusion:

We promote an environment where all colleagues can bring their authentic selves, with equitable opportunities and respect. We aim to reflect the diversity of our communities.

TD Ready Commitment:

Our initiative aims to support progress towards a more inclusive and sustainable future, with a goal of C$1 billion in community giving by 2030 across four areas: Financial Security, Vibrant Planet, Connected Communities, and Better Health. Learn more: Canada | US | Europe & Asia Pacific