Assoc., Expérience client

TD; Coquitlam; On-site; CAD 60,000 - 80,000; Full time

Job summary

An established industry player in personal and commercial banking is seeking a dedicated customer experience associate. This role focuses on delivering exceptional service, processing financial transactions, and building personal connections with customers. The ideal candidate will possess strong organizational and communication skills, ensuring every interaction is positive and impactful. Join a team that values diversity and equity, and contribute to a legendary customer experience while growing in a supportive environment. If you are passionate about helping others and thrive in a dynamic setting, this opportunity is perfect for you.

Qualifications

• High School diploma and/or 1+ years relevant experience required.
• Strong organizational, planning, and time management skills.

Responsibilities

• Process financial transactions following standard procedures.
• Understand customer needs and recommend tailored solutions.
• Promote banking solutions and deliver quality customer experiences.

Skills

Organizational Skills

Time Management

Effective Communication

Attention to Detail

Education

High School Diploma

Relevant Experience (1+ years)

Tools

MS Office

Job description

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Details of Compensation

$22.50 - $28.33 CAD

Work Location

Coquitlam, British Columbia, Canada

Schedule

Full-time

Sector

Personal and Commercial Banking Services

Job Description

At TD Canada Trust, we are committed to providing a legendary customer experience. We perform a broad range of customer service transactions, provide information and advice on services, products, and solutions, and identify opportunities to promote products and services. Join us to think like a customer, act like an owner, innovate with purpose, and execute with speed and impact.

Responsibilities

1. Process financial transactions such as deposits, withdrawals, and bill payments following standard procedures, regulations, and TD's Code of Conduct and Ethics.
2. Understand customer needs and recommend tailored solutions while maintaining confidentiality.
3. Respond to and resolve customer concerns, escalating issues when necessary.
4. Achieve goals by promoting banking solutions and completing processes accurately and timely.
5. Build personal connections with customers to advise on banking solutions and processes.
6. Promote a positive, diverse, and equitable work environment, participate in personal development.
7. Support team members by respecting colleagues, staying dedicated, and sharing updates on routine activities.
8. Deliver quality customer experiences and suggest operational improvements for excellence.

Minimum Requirements

• High School diploma and/or 1+ years relevant experience.
• Additional education or experience is an asset.
• Strong organizational, planning, and time management skills.
• Proficiency in MS Office and internet use.
• Initiative, accuracy, and attention to detail.
• Effective communication skills, both verbal and written, in a calm and courteous manner.

We look forward to hearing from you!