Assistant Store Manager-Retail

Roots; Toronto; On-site; CAD 40,000 - 60,000; Full time

Job summary

An established industry player in retail is seeking a dynamic Assistant Store Manager to enhance customer experiences and drive sales. This role involves supporting the Store Manager in operations, leading by example in customer service, and fostering a team-oriented environment. With a commitment to ethical practices and personal growth, the company offers a unique culture where employees can thrive. If you have a passion for fashion and a drive for excellence, this opportunity is perfect for you.

Qualifications

• 2+ years in management experience, preferably in retail apparel.
• Strong customer service focus and ability to lead a team.

Responsibilities

• Assist Store Manager in achieving sales budgets and exceeding customer expectations.
• Support recruitment activities and provide training to staff.

Skills

Customer Service

Leadership

Time Management

Communication Skills

Education

High School Diploma

Bachelor's Degree (preferred)

Job description

Tuesday, October 1, 2024

Roots is more than just an iconic Canadian retailer, we are a group of passionate people who act with integrity, trust each other and do what is right. We work in a space where people can grow and develop, with teams who own results and are dedicated to seeing Roots win. We seek to build long standing relationships with partners who share our commitment to maintaining high ethical standards of operation.

At Roots, we look for dynamic individuals who are not only interested in retail and fashion, but who enjoy challenges and share our vision for a safer, cleaner, healthier planet.

Roots is not only a brand, it’s a culture and lifestyle. In addition to our customers, an intrinsic part of our success has always been the people who work here. Our clients and customers need to have confidence that our managers and associates at all levels of the organization have the knowledge, skills and competencies to excel. Our company depends on systems and processes that support the continued learning and development of our people. Roots is a company in which you can grow and benefit from the great opportunities often available. All members of our team are encouraged to ‘spread their roots’.

Nature & Scope:

Reporting to the Store Manager, the Assistant Store Manager creates and maintains the Roots experience for our customers and employees. The ASM supports the Store Manager with all aspects of store operations always modeling and acting in accordance with Roots guiding principles and beliefs.

Key accountabilities and responsibilities include the following :

• Assist the Store Manager in the achievement of the store sales budgets through execution of company standards, policies and procedures while exceeding customers' expectations through superior service at every opportunity.
• Demonstrates the ability to lead by example in sales and customer service.
• Assists the Store Manager in the execution of all recruitment activities
• Supports the Store Manager in providing product knowledge and selling skills training to new and existing staff.
• Execute opening and closing procedures according to company policies and procedures.

Demonstrated Interpersonal Skills:

• Ability to motivate team through coaching & leadership
• Effectively manage time and prioritize tasks to meet the demands of the business
• Excellent communication (both oral and written) skills

Qualifications and Experience Required:

• 2+ years in a management experience preferably in retail apparel
• Great sense of style and a love for fashion.
• Demonstrated ability to strive in a environment that is customer service driven with a focus on selling
• Ability to work a flexible schedule to meet the needs of the business, including nights and weekends

At Roots we appreciate that skills and expertise are cultivated through a range of experiences. We are committed to reflecting Canada's diverse landscape in our products, team, and workplace culture. We value your unique perspective and encourage you to apply, even if you don't meet every listed requirement. Accommodations are available for applicants throughout the recruitment process.