Assistant Store Manager, Operations

CB2; Toronto; On-site; CAD 40,000 - 70,000; Full time

Job summary

An established industry player in retail is seeking a motivated Assistant Store Manager, Operations to lead back-of-house operations and enhance team performance. In this dynamic role, you will partner with the Store Manager to drive brand goals, manage inventory, and mentor your team to deliver exceptional service. This position offers a chance to grow professionally in a supportive environment while ensuring operational excellence. If you thrive in a fast-paced setting and are passionate about fostering a collaborative team culture, this opportunity is perfect for you.

Qualifications

• 2+ years of customer service or retail leadership experience required.
• Strong communication and problem-solving skills essential.

Responsibilities

• Lead back-of-house operations and manage inventory efficiently.
• Coach and develop team members for professional growth.

Skills

Customer Service

Retail Leadership

Communication Skills

Problem-Solving

Organizational Skills

Delegation Skills

Education

High School Diploma or GED

Associate Degree

Tools

Microsoft Office

Google Applications

Tablets

Job description

Join to apply for the Assistant Store Manager, Operations role at CB2.

We inspire purpose-filled living that brings joy to the modern home. With a team of more than 8,000 associates spanning 130 store and distribution locations across the U.S. and Canada, we achieve together, drive results, and innovate to inspire. Our iconic brand has been nearly 60 years in the making, from our first store in Chicago in 1962 to digital innovations engaging millions today.

We’re looking for a driven professional with an inclusive mindset to join us as an Assistant Store Manager, Operations. You will lead back-of-house operations, organize storerooms, manage inventory, and support visual merchandising. You will also mentor your team to deliver excellent service and professional growth.

What You'll Do

• Partner with the Store Manager to establish and execute brand goals across sales, operations, visual merchandising, HR, payroll, training, safety, and asset protection.
• Analyze reports to prioritize initiatives that maximize sales, profitability, and customer and team experience.
• Conduct weekly merchandising walk-throughs with management and staff.
• Coach and develop team members, fostering professional growth and building talent.
• Manage inventory and operational routines to ensure accuracy and efficiency.
• Coordinate product flow, replenishment, and store displays.
• Oversee facilities, security, safety, and asset protection.
• Communicate current marketing, promotions, and product information effectively to staff.

What You'll Bring

• At least 2 years of customer service or retail leadership experience; 3+ preferred.
• High school diploma or GED; associate degree preferred.
• Proficiency with Microsoft Office, Google applications, and tablets.
• Strong communication, organization, problem-solving, and delegation skills.
• Ability to work flexible hours, including nights, weekends, and holidays.
• Availability to serve as Manager on Duty multiple times per week.

Additional Information

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industry: Retail