Assistant Store Manager: Lead & Elevate Customer Experience

Reitmans (Canada) Limited; Cambridge; On-site; CAD 46,000 - 54,000; Full time

Benefits offered by this job

Paid Time Off

Well-Being Benefits

Monthly Bonus

Career Advancement

Tuition Reimbursement

Employee Discounts

Referral Program

Job summary

Reitmans (Canada) Limited invites an Assistant Store Manager to lead a dynamic team on the sales floor, delivering exceptional customer experiences and driving store performance. You will partner with the Store Manager to coach staff, manage inventory, and uphold brand standards, ensuring operational excellence.

This role requires 2+ years in retail supervision, strong organization, and a passion for fashion.

Qualifications

• 2+ years of team management or supervision in a retail or customer-focused environment.
• Proven ability to deliver exceptional customer experiences and engage the team in service excellence.
• Strong organizational, planning, and prioritization skills.
• Ability to perform under pressure while maintaining quality.
• Proven track record of leading a team to achieve objectives.
• Solid skills in driving sales performance.

Responsibilities

• Inspire and develop a high-performing team; maintain a strong presence on the sales floor to guide and motivate.
• Deliver an outstanding customer experience and prioritize customer satisfaction.
• Monitor KPIs, identify opportunities, and support store goals and brand growth.
• Participate in hiring, onboarding, and training; support succession planning and performance management.
• Manage inventory, compliance, and store procedures with strong organization.
• Maintain an appealing, standards-aligned visual and merchandising presentation.

Skills

Team management

Customer experience

Organization

Performance under pressure

Sales performance

Multitasking

Fashion knowledge

POS / ERP / ATS

Flexible evenings/weekends

Standing/walking long hours

Education

High school diploma

Tools

POS

ERP

ATS

Microsoft Office

Job description

Reitmans (Canada) Limited invites an Assistant Store Manager to lead a dynamic team on the sales floor, delivering exceptional customer experiences and driving store performance. You will partner with the Store Manager to coach staff, manage inventory, and uphold brand standards, ensuring operational excellence.

This role requires 2+ years in retail supervision, strong organization, and a passion for fashion.