Assistant Store Manager I

Tapestry; Niagara-on-the-Lake; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading luxury retail brand is seeking an Assistant Manager for their store. The role involves fostering an exceptional customer experience, managing team performance, and driving sales strategies. The ideal candidate will have management experience in a luxury retail environment and a passion for fashion trends.

Qualifications

• At least 1 year of previous management experience in a luxury retail service environment.
• Current knowledge of fashion trends and competition in the marketplace.

Responsibilities

• Foster a store environment that delivers renowned and authentic service.
• Achieve and exceed goals through sales strategies and clienteling.
• Evaluate performance of all team members and provide consistent coaching.

Skills

Communication

Teamwork

Sales Strategies

Education

High school diploma

College degree

Tools

MS Office

Retail systems

Job description

Coach was founded in 1941 as a family-run workshop, and today is a leading New York design house of modern luxury accessories and lifestyle collections. We attribute the prominence of the Coach brand to the unique combination of our original American attitude and design, our heritage of fine leather goods and custom fabrics, our superior product quality, and our commitment to the customer experience.

At Coach, we bring together strong, collaborative people in a culture of mutual respect, support, accountability, and passion for the brand and product. Our goal is to offer an inspirational and modern workplace that allows for exceptional talent to thrive.

We are currently seeking an Assistant Manager to work at our [SHOPPING CENTER NAME] store in [CITY, STATE].

The successful individual will leverage their proficiency in Retail Management to:

1. Foster a store environment that delivers renowned and authentic service to create a Modern Luxury customer experience
2. Develop product knowledge skills and remain aware of current collections that are in-store and online; cascade and train information to the broader team
3. Achieve and exceed goals through sales strategies, clienteling, sourcing new customers, and maintaining and building productive long-term relationships with existing customers
4. Support an environment of teamwork, trust, and collaboration with peers, customers, and supervisors
5. Stay current with market competition, industry, fashion trends, and customer shopping behaviors
6. Evaluate performance of all team members and provide consistent coaching where service and selling are top priorities; create and modify action plans for the continuous development of staff
7. Demonstrate strong business acumen; strategically forecast, plan, and budget to the needs of the business (e.g., payrolls, staffing)
8. Manage daily operational tasks according to Coach standards including selling and service
9. Serve as a leader within the building when upper management is out of the business

The accomplished individual will possess:

1. At least 1 year of previous management experience in a luxury retail service environment (preferable)
2. Current knowledge of fashion trends and competition in the marketplace
3. High school diploma or equivalent; college degree preferred
4. Proficiency with MS Office (Word, Excel, PowerPoint, Outlook). Experience with retail systems (labor management, inventory, sales reporting, etc.)
5. Effective communication skills (oral and written), ability to maneuver sales floor, and meet moderate stockroom lifting and store climbing requirements
6. Flexibility to work nights, weekends, and holidays as needed

Important Notice: Coach has identified fraudulent recruiting activity via Craigslist where unauthorized individuals are using the Coach name to solicit job seekers, including requests for credit reports. Coach’s legitimate hiring process involves personal offers and secure background checks. If you encounter suspicious activity, report it to Craigslist and forward emails to [e-mail].

Coach is an equal opportunity employer committed to diversity and inclusion. Employment decisions are based on qualifications and without regard to legally protected characteristics. Visit us at www.coach.com.