Assistant Store Manager

L'Occitane En Provence; West Vancouver; On-site; CAD 44,000 - 50,000; Full time

Job summary

L’Occitane Park Royal is seeking an Assistant Store Manager to help create a peaceful, sensory-focused shopping environment in West Vancouver. You will work closely with the Store Manager to deliver exceptional service, guide guests in selecting products, and lead team initiatives that reinforce our sustainability and customer-centric values.

The role emphasizes staff development, guest happiness, and a proactive, brand-aligned leadership approach within a retail setting at Park Royal.

Qualifications

• Experience leading teams in retail or hospitality.
• Exceptional guidance and communication skills.
• Innovative sales-focused approach.
• Commitment to customer happiness.
• Familiarity with skincare, body care, and fragrance.
• Prior clienteling experience is advantageous.
• Basic technological proficiency.

Responsibilities

• Be the Host: foster a warm, inviting atmosphere aligned with brand values and enhance the sensory experience for customers.
• Prioritize guest experience: offer personalized product recommendations based on preferences.
• Keep an open mind: embrace feedback and support open, collaborative culture.
• Let success drive you: coordinate with Store Manager to conduct regular training on product knowledge and service.
• Foster a team culture: adapt management approaches to diverse communication styles.
• Communicate with care: provide guidance and support, promoting a positive team environment.

Skills

Team leadership

Customer service

Communication

Retail experience

Skincare knowledge

Clienteling

Tech savvy

Job description

Who You Are:

As an Assistant Store Manager at L’Occitane Park Royal, your mission is to create an environment that offers a peaceful respite from the hustle and bustle of daily life. Working closely with the Store Manager, you\'ll orchestrate a symphony of sensations that leaves a lasting impression on everyone who walks through our iconic yellow doors. You will contribute to creating a unique and environmentally conscious shopping experience for customers while upholding our commitment to sustainability and ethical practices.

The Fundamentals of What You\’ll Do:

• Be the Host: Foster a warm and inviting atmosphere that resonates with our brand values by implementing strategies to enhance the overall sensory experience for customers, appealing to their sight, smell, touch, taste, and hearing.
• Prioritize Guest Experience: Create personal experiences and provide knowledgeable service to guide guests in selecting products tailored to their preferences.
• Keep an Open Mind: Embrace feedback and grow from it, supporting our commitment to an open communicative culture.
• Let Success Drive You: Organize with the Store Manager to conduct regular training sessions to enhance product knowledge, customer service skills, and overall performance.
• Foster a Team Culture: Adjust management strategies to accommodate different communication styles and personalities within the team.
• Communicate with Care: Demonstrate leadership by providing guidance, and support to store staff, fostering a positive and inclusive team culture.

We value hearing from individuals who possess:

• Experience leading teams in retail or hospitality settings.
• Exceptional skills in guiding and communicating effectively.
• An innovative approach, especially in sales-focused atmospheres.
• Dedication to ensuring customer happiness, both inside and out.
• Familiarity with skincare, body care, and fragrance is beneficial.
• Prior clienteling experience is advantageous.
• Basic technological proficiency is necessary.

Who We Are:

We are committed to the Planet. We contribute to the company\'s waste reduction targets through their support of related in-store initiatives, such as our in-store recycling program, following inventory management guidelines to reduce product waste, and eliminating the purchase of single-use plastics, as well as by promoting our refill products to heat targets.

The pay range for this role is an hourly rate of $22.81 - $26.23 (depending on skills and experience).

All Applicants:

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