Assistant Store Manager

L'OCCITANE Group (B Corp); West Vancouver; On-site; CAD 31,000 - 36,000; Full time

Job summary

As an Assistant Store Manager at L’Occitane Park Royal, you will help craft a welcoming, sensory-rich shopping environment that reflects our brand values and sustainability commitments. You’ll work closely with the Store Manager to train staff, guide guests in product selection, and elevate the in-store experience through thoughtful service and product knowledge.

You will contribute to a team culture that values feedback, open communication, and a caring approach to customers, while leveraging

Qualifications

• Experience leading teams in retail or hospitality settings.
• Exceptional skills in guiding and communicating effectively.
• An innovative approach, especially in sales-focused atmospheres.
• Dedication to ensuring customer happiness, both inside and out.
• Familiarity with skincare, body care, and fragrance is beneficial.
• Prior clienteling experience is advantageous.
• Basic technological proficiency is necessary.

Responsibilities

• Be the Host: foster a warm and inviting atmosphere resonating with brand values.
• Prioritize Guest Experience: guide guests in selecting products tailored to their preferences.
• Keep an Open Mind: embrace feedback and support open communication within the team.
• Let Success Drive You: organize training sessions with the Store Manager to boost product knowledge and service.
• Foster a Team Culture: adjust management strategies to accommodate different communication styles.
• Communicate with Care: provide guidance and support to store staff, fostering an inclusive team culture.

Skills

Team leadership

Customer service

Communication skills

Tech literacy

Skincare knowledge

Clienteling

Sales focus

Tools

POS Systems

Job description

Who You Are:

As an Assistant Store Manager at L’Occitane

Who You Are:

As an Assistant Store Manager at L’Occitane Park Royal, your mission is to create an environment that offers a peaceful respite from the hustle and bustle of daily life. Working closely with the Store Manager, you'll orchestrate a symphony of sensations that leaves a lasting impression on everyone who walks through our iconic yellow doors. You will contribute to creating a unique and environmentally conscious shopping experience for customers while upholding our commitment to sustainability and ethical practices.

The Fundamentals of What You’ll Do:

• Be the Host: Foster a warm and inviting atmosphere that resonates with our brand values by implementing strategies to enhance the overall sensory experience for customers, appealing to their sight, smell, touch, taste, and hearing.
• Prioritize Guest Experience: Create personal experiences and provide knowledgeable service to guide guests in selecting products tailored to their preferences.
• Keep an Open Mind: Embrace feedback and grow from it, supporting our commitment to an open communicative culture.
• Let Success Drive You: Organize with the Store Manager to conduct regular training sessions to enhance product knowledge, customer service skills, and overall performance.
• Foster a Team Culture: Adjust management strategies to accommodate different communication styles and personalities within the team.
• Communicate with Care: Demonstrate leadership by providing guidance, and support to store staff, fostering a positive and inclusive team culture.

We value hearing from individuals who possess:

• Experience leading teams in retail or hospitality settings.
• Exceptional skills in guiding and communicating effectively.
• An innovative approach, especially in sales-focused atmospheres.
• Dedication to ensuring customer happiness, both inside and out.
• Familiarity with skincare, body care, and fragrance is beneficial.
• Prior clienteling experience is advantageous.
• Basic technological proficiency is necessary.

Who We Are:

We are committed to the Planet. We contribute to the company's waste reduction targets through their support of related in-store initiatives, such as our in-store recycling program, following inventory management guidelines to reduce product waste, and eliminating the purchase of single-use plastics, as well as by promoting our refill products to heat targets.

The pay range for this role is an hourly rate of $22.81 - $26.23 (depending on skills and experience).