Assistant Store Manager

Roots; Toronto; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading Canadian retailer seeks an Assistant Store Manager in Toronto. This role involves supporting store operations, leading the team in sales and customer service, and ensuring a positive shopping experience. The ideal candidate will have management experience in retail, a passion for fashion, and strong interpersonal skills.

Qualifications

• 2+ years of management experience in retail apparel.
• Ability to thrive in a customer service-driven environment.
• Flexible schedule availability, including nights and weekends.

Responsibilities

• Assist in achieving store sales budgets and exceeding customer expectations.
• Lead by example in sales and customer service.
• Support training on product knowledge and selling skills.

Skills

Leadership

Customer Service

Communication

Job description

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Roots is more than just an iconic Canadian retailer; we are a group of passionate people who act with integrity, trust each other, and do what is right. We work in a space where people can grow and develop, with teams who own results and are dedicated to seeing Roots succeed. We seek to build long-standing relationships with partners who share our commitment to maintaining high ethical standards of operation.

At Roots, we look for dynamic individuals interested in retail and fashion, who enjoy challenges and share our vision for a safer, cleaner, healthier planet.

Roots is not only a brand but also a culture and lifestyle. Our success relies heavily on our people. Our clients and customers need confidence that our managers and associates possess the knowledge, skills, and competencies to excel. We support our team’s ongoing learning and development, offering growth opportunities. All team members are encouraged to ‘spread their roots’.

Nature & Scope:

Reporting to the Store Manager, the Assistant Store Manager creates and maintains the Roots experience for our customers and employees. The ASM supports the Store Manager in all aspects of store operations, always modeling and acting in accordance with Roots guiding principles and beliefs.

Key accountabilities and responsibilities include:

• Assist the Store Manager in achieving store sales budgets by executing company standards, policies, and procedures, while exceeding customer expectations through superior service.
• Lead by example in sales and customer service.
• Assist in executing recruitment activities.
• Support training on product knowledge and selling skills for staff.
• Execute opening and closing procedures according to company policies.

Demonstrated Interpersonal Skills:

• Ability to motivate the team through coaching and leadership.
• Manage time effectively and prioritize tasks to meet business demands.
• Excellent oral and written communication skills.

Qualifications and Experience:

• 2+ years of management experience, preferably in retail apparel.
• Great sense of style and a love for fashion.
• Proven ability to thrive in a customer service-driven environment focused on selling.
• Flexible schedule availability, including nights and weekends.

We value diverse experiences and perspectives. If you don’t meet every requirement, we still encourage you to apply. Accommodations are available throughout the recruitment process.