Assistant Store Manager | Yorkdale Brand Store | Toronto, on

ARC'TERYX; Toronto; On-site; CAD 50,000 - 70,000; Full time

Job summary

Join a leading outdoor brand as an Assistant Store Manager in Toronto, where you'll lead a passionate team to deliver exceptional guest experiences. You'll be responsible for training, managing operations, and fostering a culture of inclusivity while driving business success through strong leadership and community engagement.

Qualifications

• 2-3 years of leadership and retail management experience.
• Dynamic leadership skills to recruit, hire, train, motivate, retain, and develop future leaders.
• Strong communication skills, both written and verbal.

Responsibilities

• Leading a team in alignment with the Arc'teryx Vision, Purpose, and Values.
• Training and coaching a high-performing team through the Arc'teryx Guest Journey.
• Managing the employee experience from onboarding to offboarding.

Skills

Leadership

Communication

Problem Solving

Time Management

Financial Skills

Tools

Microsoft Office Suite

Job description

Your Opportunity at ARC'TERYX:

You lead a team, in partnership with your Store Manager, that delivers best-in-class guest experiences, building connections, and committing to bold objectives both in-store and in our communities. You provide the highest level of guest experience with a passionate, talented group of product guides. You are responsible for creating a brand experience and developing a team in alignment with the Arc'teryx Vision, Purpose, and Values.

You are product-obsessed and seek opportunities to get outside, experiment, and learn firsthand how our products perform. You inspire those around you with your commitment to education and sharing product knowledge. You prioritize your connection with nature and celebrate others doing the same. Your enthusiasm for our brand, product, and values inspires your team, elevating the guest experience and creating space for everyone to find their Outer Peace.

You naturally reflect and celebrate achievements, creating leadership development opportunities within your business to ensure high engagement and drive profitability through guest and team engagement. You are driven to pursue your personal and professional goals, giving the same attention to your team and the business. You recognize that we create a better world, together.

As an Arc'teryx Assistant Store Manager, here's what you'd be doing:

1. Leading a team in alignment with the Arc'teryx Vision, Purpose, and Values
2. Supporting and overseeing the floor operations across experience, product, community, operations, and people pillars
3. Training and coaching a high-performing team through the Arc'teryx Guest Journey, ensuring a best-in-class guest experience
4. Leading by example, coaching in the moment, and empowering your team to self-lead through development plans and training
5. Developing a store leadership talent pipeline in partnership with your Store Manager
6. Managing the employee experience from onboarding to offboarding, including hiring, training, performance management, and termination
7. Delivering on bold objectives both in store and in the community
8. Building brand presence and guest loyalty by upholding our company's mission and values
9. Leading from the floor 5 days a week to champion floor leadership and exceptional guest experience
10. Empowering your team to use their judgment in guest service matters
11. Supporting store operations as assigned by the Store Manager
12. Collaborating on store events with the Store Manager and Community Marketing Manager to support the company's mission and community involvement
13. Evaluating team needs quarterly to support staffing and development for current and future business needs

Are you our next Assistant Store Manager?

• 2-3 years of leadership and retail management experience
• Dynamic leadership skills to recruit, hire, train, motivate, retain, and develop future leaders
• An entrepreneurial spirit and a drive for results
• A passion for service and delivering exceptional guest experiences
• Proven financial skills including budgeting, forecasting sales, gross margin, expense control, and profit
• Ability to set a clear vision, align teams, and foster commitment
• Balance autonomy and collaboration effectively
• Seek the best solutions with integrity
• A passion for leading and for outdoor living
• Strong communication skills, both written and verbal
• Excellent time management and problem-solving skills
• Proficiency in Microsoft Office Suite
• Ability to lift up to 30 lbs

Expectations:

• Availability reflecting business needs, including mornings, evenings, and weekends, with specific commitments around Black Friday and holiday season
• Accountability for executing all responsibilities as outlined in the Role and Responsibilities document, performing Product Guide and Lead duties as needed

Details:

• Hours: Full-time, 40 hours/week
• Compensation: Salaried
• #LI-Onsite

Our Commitment to Inclusivity:

Arc'teryx is dedicated to fostering an inclusive culture where all voices are heard, and everyone is respected. We value the uniqueness of our applicants, employees, and guests, and strive to create a safe, curious, and accepting environment. We believe inclusion enhances our workplace, drives creativity, and reflects our communities.

All individuals will receive equal opportunity and fair treatment in line with our values.

Our Values:

We believe in leaving it better—transforming ourselves, our communities, and the world through positive change. Join us in creating a better future, living adventurously, and pursuing continuous improvement.