Assistant Store Manager

416 Tactical; Ontario; On-site; CAD 45,000 - 60,000; Full time

Job summary

416 Tactical is seeking an Assistant Manager to lead retail operations, manage scheduling, and ensure exceptional customer service. The ideal candidate will possess strong leadership and organizational skills, with a background in retail management. This role is vital for maintaining high standards and supporting team development in a community-focused environment.

Qualifications

• Previous experience in retail supervision or management.
• Ability to handle customer complaints professionally.

Responsibilities

• Oversee daily store operations and assist with scheduling.
• Supervise sales associates and maintain customer service standards.
• Assist with bid preparation for government contracts.

Skills

Leadership

Organizational Skills

Customer Service

Time Management

Education

Retail Management Experience

Tools

Microsoft Office

Point-of-Sale Systems

Job description

416 Tactical is hiring an Assistant Manager to oversee daily store operations, assist with scheduling, and provide leadership to the retail team. This role is essential for ensuring smooth store operations, handling customer inquiries, managing memberships, and supporting bid preparation for government contracts. The ideal candidate is a strong leader with retail management experience, excellent organizational skills, and a passion for customer service.

Key Responsibilities

Assist with scheduling shifts, breaks, and lunches for the retail team to ensure optimal staffing coverage

Supervise sales associates and provide leadership, guidance, and support to maintain high levels of customer service

Handle customer complaints, concerns, and recommendations in a professional and solution-oriented manner

Assist with bid preparation for government contracts and agency orders

Manage TIN Club discount membership applications and customer loyalty programs

Assist with vest measurement data entry and submissions for law enforcement officers

Ensure compliance with store policies and uphold high customer service standards

Train new hires, support employee development, and ensure adherence to company processes and expectations

Qualifications and Requirements

Previous experience in retail supervision, management, or a leadership role

Strong organizational and time-management skills

Experience handling customer concerns, disputes, or complaints professionally

Familiarity with tactical gear, law enforcement, or military products is an asset

Proficiency in Microsoft Office and point-of-sale systems

Ability to multi-task in a fast-paced retail environment

About 416 Tactical

416 Tactical is a leading supplier of tactical gear, apparel, and equipment designed for law enforcement, military personnel, security professionals, and outdoor enthusiasts. Founded by former police officers, we understand the demands of the job and are committed to providing high-quality products that help professionals perform at their best.

Our retail store and online shop serve as more than just a place to buy equipment – we are a community hub for those who serve and protect. We take pride in offering a welcoming space where police officers, security personnel, and first responders can take a break, grab a coffee, and find the gear they need. With a dedication to service, trust, and expertise, 416 Tactical is here to support those who keep our communities safe.

416 Tactical is committed to fostering an inclusive environment where everyone feels valued and supported. If you need accommodations during the application process, contact us at [emailprotected] . We will work with you to meet your needs.