Assistant Store Manager

Pet Valu; Nanaimo; On-site; CAD 40,000 - 70,000; Full time

Job summary

Join a passionate team at a leading pet retailer as an Assistant Store Manager! This role offers the chance to coach and develop a dedicated store team, ensuring exceptional customer service while helping pet parents find the best solutions for their furry friends. With a focus on growth and learning in the pet care industry, you'll enjoy a supportive environment that values your contributions. If you have a friendly personality, strong management skills, and a love for pets, this position is perfect for you. Embrace the opportunity to make a difference in the lives of pets and their owners every day!

Benefits

Management training

Product knowledge

Competitive wages

Pet oriented career-building environment

Qualifications

• 2+ years of customer service and retail management experience required.
• Strong leadership skills and ability to coach team members.

Responsibilities

• Coach and develop store team to deliver world-class service.
• Manage employee recruitment, training, and task assignments.

Skills

Customer Service

Retail Management

Team Leadership

POS System Knowledge

Conflict Resolution

Education

High School Diploma

Retail Management Certification

Tools

POS System

Inventory Management Software

Job description

The Pet Valu family of stores includes Pet Valu, Paulmac's Pet Food, Bosley's, Tisol and Total Pet and together we are one of the largest retail operations in North America dedicated to providing families with food and supplies for dogs, cats, companion birds, wild birds, fish, reptiles and small animals.

All of our stores are dedicated to helping local pets in need, and we partner with local shelters, rescues and charities for adoption events, in-store adoption (select stores only) and pet food bank programs, as well as through our national donation drives and fundraising campaigns.

At Pet Valu, we're Pet Experts, and we're pet lovers, too.

Job Overview:

As an Assistant Store Manager you will coach and develop your store team to deliver world class service to all customers and help Pet Parents find the right nutrition and other solutions for their pets. You will be part of a team of passionate Pet Experts, and enjoy the perks of helping Pet Parents every day. If you are enthusiastic about learning and growing with one of the top pet retailers in North America, this position is for you!

What you get:

1. Management training
2. Product knowledge
3. Competitive wages
4. Pet oriented career-building environment

What you do:

1. Ensure that all customer service standards are met by staff; maintain courteous relationships within the community (e.g. Humane society)
2. Manage a team of employees including but not limited to recruiting, scheduling, training, day-to-day assignment of tasks, supervision and coaching
3. Ensure that all staff adhere to the standards and procedures set at the corporate operations level
4. Coordinate order placements, maintain appropriate inventory, ensure that store audits and safety audits are completed, coordinate minor store repairs, complete miscellaneous corporate paperwork
5. Coordinate efforts of store staff to achieve targeted results
6. Other duties and tasks as required

What you bring:

1. Minimum of 2 years customer service and retail store management experience
2. Enthusiasm for learning & growth in pet care industry
3. Outgoing and friendly personality with strong customer service skills
4. Ability to work as scheduled to meet attendance requirements, which include weekends and evenings
5. Reliable means of transportation to and from the store
6. Ability to observe and coach employees to provide feedback around sales techniques and excellent customer service
7. Capacity for understanding inter-team conflicts and escalating when necessary
8. Working knowledge of POS system
9. Ability to lift 50lbs repetitively
10. Industry experience an asset

About Us

We believe in investing in the development of our people and have an industry-leading promotion rate. Our mission is to offer the highest quality products at a great value to improve the quality of life for all pets and pet owners.