Assistant Service Manager

Farm Boy Inc.; Richmond Hill; On-site; CAD 60,000 - 80,000; Full time

Benefits offered by this job

Comprehensive benefit program

10% in-store discount

On-the-job training

Internal promotions

Community programs

Job summary

Farm Boy Inc. is seeking a Store Leadership Team member to drive exceptional customer service and strong operational performance at our Richmond Hill location.

You will work alongside the Department Manager to lead the front-end team, ensure compliance, manage schedules, and support daily store operations. Qualified candidates will have a post-secondary business program and at least 1 year of supervisory or management experience, with Smart Serve certification or willingness to obtain it within

Qualifications

• Passion for engaging and exceptional customer service.
• Minimum 1 year of supervisory or management experience in a similar role or equivalent education/experience.
• Ability to thrive in a fast-paced environment with changing priorities.
• Smart Serve certification or willingness to obtain within six months.

Responsibilities

• Deliver outstanding customer service while supporting Farm Boy's fresh shopping experience.
• Partner with Department Manager to execute department strategies and goals.
• Coach and motivate team, maintain trust, confidentiality, and professionalism.
• Lead regular team huddles to share goals and provide feedback.
• Safeguard financial assets with cash-handling controls and audits.
• Ensure policy compliance and regulatory standards across store operations.
• Champion Safe Food Handling and Health & Safety policies.
• Provide hands-on support to cashier coverage, service, scheduling, and store cleanliness.
• Assist with office tasks like payroll, purchasing orders, and general admin.

Skills

Customer service

Team leadership

Communication

Analytical skills

Mathematical aptitude

Education

Post-secondary program in business

Tools

Microsoft Office

Job description

Job Description

Be part of what makes us different.

As a key member of the leadership team at the front end, you'll work alongside the Department Manager to deliver exceptional service, strong operational performance, and a welcoming shopping experience that reflects Farm Boy's commitment to fresh, community-focused retail. Through hands-on leadership, financial stewardship, and daily team engagement, you'll help create an environment where both customers and team members thrive. Here are some of the other ways you'll help us stand out:

• Deliver outstanding customer service while supporting Farm Boy's vision of the best fresh shopping experience.
• Partner with the Department Manager to execute department strategies and help achieve stated goals and performance objectives.
• Support team development through training, coaching, motivation, and recognition while maintaining a high level of trust, confidentiality, and professionalism.
• Lead regular team huddles to share goals, recognize achievements, exchange product knowledge, and provide meaningful feedback to build engagement and connection.
• Safeguard Farm Boy's financial assets by supporting safe management, document retention, audits, float tracking, over/short reporting, refund oversight, and other cash-handling controls.
• Promote awareness, communication, and adherence to company policies and government regulations to ensure a compliant and accountable team environment.
• Champion all Safe Food Handling and Health & Safety policies, procedures, and regulatory standards to maintain a safe store for customers and team members.
• Provide hands-on support to daily operations by assisting with cashier coverage, customer service, overrides, schedule maintenance, cart retrieval, and general store cleanliness.
• Support office and administrative functions, including safe management, cash handling, scheduling, purchasing orders, and payroll processes.
• Contribute to store success by assisting with other related duties as required.

Qualifications

What you bring to the table.

We provide the opportunity, and you bring the potential.

• A genuine passion for delivering engaging and exceptional customer service.
• Completion of a post-secondary program with an emphasis in business, plus a minimum of 1 year of progressively responsible supervisory or management experience in a similar role, or an equivalent combination of education and experience.
• The ability to thrive in a fast-paced, dynamic environment by effectively managing changing priorities while maintaining a high level of performance.
• Successful completion of Smart Serve certification, or willingness to obtain certification within six months of hire.
• Excellent organizational, analytical, and interpersonal skills, supported by clear, confident communication and strong mathematical aptitude.
• Comfort learning and using manual and automated systems, with prior experience working with a variety of computer software programs.
• Thrive in a hands-on setting that involves extended periods of standing, heavy lifting, repetitive movement or tasks, and work that may be performed in cooler, freezer, and outdoor conditions.
• Flexibility to work a dynamic schedule including evenings, weekends, and holidays.
• Fluency in English; French language skills considered an asset.

What We Bring To The Table.

At Farm Boy, we believe in supporting our Team Members throughout their careers. Whether, it's at our Home Office or our stores, we're proud to stand out in the market as a workplace that offers:

• Comprehensive benefit program and coverage that varies by position.
• Coverage may include healthcare, dental care, disability coverage, life insurance and registered retirement savings program.
• A 10% discount on in-store purchases.
• On-the-job training and the prioritization of internal promotions to help you grow and embrace new opportunities.
• The opportunity to support local neighbourhoods through our community programs.

Additional Information

Grow a Career with us...

Farm Boy takes pride in growing a team that represents the best in the business. Join us for the career you’re craving!

We are committed to building a diverse and inclusive workplace. We encourage individuals from all backgrounds, identities, and experiences to apply—including those with non-traditional career paths.

We strive to create an environment where everyone feels valued, respected, and supported. Accommodations are available upon request for employees and applicants who may require them.

We do not use AI to assist in the recruitment process and this job posting is for an existing vacancy.