Assistant Service Manager

SmartRecruiters, Inc.; Richmond Hill; On-site; CAD 42,000 - 60,000; Full time

Benefits offered by this job

Healthcare coverage

Dental care

Disability coverage

Life insurance

RRSP

Employee discount

Training and internal promotions

Community programs support

Job summary

Farm Boy is seeking a front-end supervisor to join the leadership team. You will work with the Department Manager to ensure exceptional service, strong store performance, and a welcoming shopping experience aligned with Farm Boy’s fresh, community-focused retail ethos.

You will lead daily operations, train and motivate staff, manage scheduling, and support cash handling and compliance while helping the store meet its goals and maintain safety standards.

Qualifications

• Post-secondary program with an emphasis in business.
• Minimum of 1 year of progressively responsible supervisory or management experience.
• Ability to thrive in a fast-paced environment with changing priorities.
• Smart Serve certification or willingness to obtain within six months of hire.
• Excellent organizational and interpersonal skills with clear communication.
• Comfort with manual and automated systems; experience with computer software.
• Ability to perform physical tasks including standing, lifting, and working in cooler environments.

Responsibilities

• Deliver outstanding customer service while supporting Farm Boy’s vision of the best fresh shopping experience.
• Partner with the Department Manager to execute department strategies and goals.
• Lead team development through training, coaching and recognition.
• Hold regular team huddles to share goals and provide feedback.
• Support cash handling controls, audits, and safe management of finances.
• Ensure adherence to company policies and government regulations.
• Maintain a safe store environment and supervise daily operations including scheduling and cashier coverage.

Skills

Customer service

Leadership

Communication

Analytical skills

Scheduling

Cash handling

English fluency

Education

Business studies (post-secondary)

Tools

Smart Serve certification

Job description

If you’re looking for more, you’ve come to the right place.

From the moment we opened our doors in 1981, we knew we wanted to be different. The people who work here are special, and that’s what makes us special. Our team members uphold the standards we set long ago by making the exceptional everyday, building relationships with our customers and with each other, and finding a place where their potential meets opportunity.

Job Description

Be part of what makes us different.

As a key member of the leadership team at the front end, you’ll work alongside the Department Manager to deliver exceptional service, strong operational performance, and a welcoming shopping experience that reflects Farm Boy’s commitment to fresh, community-focused retail. Through hands‑on leadership, financial stewardship, and daily team engagement, you’ll help create an environment where both customers and team members thrive. Here are some of the other ways you’ll help us stand out:

• Deliver outstanding customer service while supporting Farm Boy’s vision of the best fresh shopping experience.
• Partner with the Department Manager to execute department strategies and help achieve stated goals and performance objectives.
• Support team development through training, coaching, motivation, and recognition while maintaining a high level of trust, confidentiality, and professionalism.
• Lead regular team huddles to share goals, recognize achievements, exchange product knowledge, and provide meaningful feedback to build engagement and connection.
• Safeguard Farm Boy’s financial assets by supporting safe management, document retention, audits, float tracking, over/short reporting, refund oversight, and other cash‑handling controls.
• Promote awareness, communication, and adherence to company policies and government regulations to ensure a compliant and accountable team environment.
• Champion all Safe Food Handling and Health & Safety policies, procedures, and regulatory standards to maintain a safe store for customers and team members.
• Provide hands‑on support to daily operations by assisting with cashier coverage, customer service, overrides, schedule maintenance, cart retrieval, and general store cleanliness.
• Support office and administrative functions, including safe management, cash handling, scheduling, purchasing orders, and payroll processes.
• Contribute to store success by assisting with other related duties as required.

Qualifications

What you bring to the table.

We provide the opportunity, and you bring the potential.

• A genuine passion for delivering engaging and exceptional customer service.
• Completion of a post‑secondary program with an emphasis in business, plus a minimum of 1 year of progressively responsible supervisory or management experience in a similar role, or an equivalent combination of education and experience.
• The ability to thrive in a fast‑paced, dynamic environment by effectively managing changing priorities while maintaining a high level of performance.
• Successful completion of Smart Serve certification, or willingness to obtain certification within six months of hire.
• Excellent organizational, analytical, and interpersonal skills, supported by clear, confident communication and strong mathematical aptitude.
• Comfort learning and using manual and automated systems, with prior experience working with a variety of computer software programs.
• Thrive in a hands‑on setting that involves extended periods of standing, heavy lifting, repetitive movement or tasks, and work that may be performed in cooler, freezer, and outdoor conditions.
• Flexibility to work a dynamic schedule including evenings, weekends, and holidays.
• Fluency in English; French language skills considered an asset.

What we bring to the table.

At Farm Boy, we believe in supporting our Team Members throughout their careers. Whether, it’s at our Home Office or our stores, we’re proud to stand out in the market as a workplace that offers:

• Comprehensive benefit program and coverage that varies by position.
• Coverage may include healthcare, dental care, disability coverage, life insurance and registered retirement savings program.
• A 10% discount on in‑store purchases.
• On‑the‑job training and the prioritization of internal promotions to help you grow and embrace new opportunities.
• The opportunity to support local neighbourhoods through our community programs.

Additional Information

Grow a Career with us...

Farm Boy takes pride in growing a team that represents the best in the business. Join us for the career you’re craving!

We are committed to building a diverse and inclusive workplace. We encourage individuals from all backgrounds, identities, and experiences to apply—including those with non‑traditional career paths.

We strive to create an environment where everyone feels valued, respected, and supported. Accommodations are available upon request for employees and applicants who may require them.

We do not use AI to assist in the recruitment process and this job posting is for an existing vacancy.