Assistant Service Manager

Dilawri Group of Companies; North Vancouver; On-site; CAD 55,000 - 85,000; Full time

Benefits offered by this job

Discounted employee vehicle purchase

Coaching & training programs

Employee wellness & assistance

Employee social events

Job summary

North Shore Acura, part of the Dilawri Group of Companies, is seeking an Assistant Service Manager to support daily service operations and customer satisfaction.

Reporting to the Service Manager, you will assist Service Advisors, oversee service processes, and help resolve customer concerns in a commission-based role.

Join a team that values excellence, integrity, and innovation while delivering outstanding service experiences to our customers.

Qualifications

• Minimum 5 years of combined experience in an automotive service environment.
• General understanding of vehicle mechanics and service operations.
• Strong customer service and interpersonal skills.
• Ability to work in a fast-paced environment.

Responsibilities

• Assist the Service Manager with the daily operations of the Service Department.
• Support Service Advisors in managing customer interactions, appointments, and follow-up communication.
• Assist customers with service reminders, appointment scheduling, recall notifications, and service visit follow-ups.
• Help ensure high-quality service and repairs are delivered to customers.
• Handle escalated customer concerns or complaints in a professional and timely manner.
• Maintain accurate service records and reporting in accordance with manufacturer and dealership requirements.
• Support adherence to dealership processes, standards, and operational procedures.
• Work collaboratively with technicians and other departments to promote efficient workflow.
• Contribute to continuous improvement efforts within the Service Department.

Skills

Customer service

Interpersonal skills

Written and verbal communication

Organizational skills

Multi-tasking

Team collaboration

Time management

Detail oriented

Job description

If you are looking to grow your career with an organizationdriven by excellence, integrity, and innovation, Dilawri offers an environmentwhere people are supported and empowered to succeed.

Founded in 1985, Dilawri is Canada’s largest automotivegroup and one of Canada’s Best Managed Companies. Dilawri operates over 80franchised dealerships,representingmore than 35 of the world’s mostrespected automotive brands across British Columbia, Alberta, Saskatchewan,Ontario, Quebec, and Washington, DC.

With a team of more than 4,000 employees, Dilawri fosters aculture rooted in collaboration, accountability, and continuous learning. Ourvalues of Excellence, Leading, Teamwork, Integrity, Innovation, and Giving Backguide how we work, how we lead, and how we serve our customers and communities.Through the Dilawri Foundation , weare also committed to making a meaningful impact in the communities weserve.

Discover how you can build your career with Dilawri

Position Overview

North Shore Acurais currently looking to fill the positionof Assistant Service Manager. Reporting to the Service Manager, thisrole supports the day-to-day operations of the Service Department andcontributes to delivering a consistently high level of customer satisfaction.

The Assistant Service Manager plays an important role insupporting Service Advisors, assisting with operational oversight, ensuringservice processes are followed, and helping to resolve customer concerns. Thisposition works closely with customers, technicians, and dealership leadershipto support efficient service operations and a positive service experience.

This is a Commission based position.

Primary Duties and Responsibilities

• Assist the Service Manager with the dailyoperations of the Service Department
• Support Service Advisors in managing customerinteractions, appointments, and follow-up communication
• Assist customers with service reminders,appointment scheduling, recall notifications, and service visit follow-ups
• Help ensure high-quality service and repairs aredelivered to customers
• Handle escalated customer concerns or complaintsin a professional and timely manner
• Maintain accurate service records and reportingin accordance with manufacturer and dealership requirements
• Support adherence to dealership processes,standards, and operational procedures
• Work collaboratively with technicians and otherdepartments to promote efficient workflow
• Assist with maintaining a clean, organized, andcustomer-focused service environment
• Contribute to continuous improvement effortswithin the Service Department
• Perform other duties as assigned to supportservice operations

Qualifications Required

Experience & Knowledge

• Minimum 5 years of combined experience in anautomotive service environment (e.g., Service Advisor, Technician, ShopForeperson, or related role)
• General understanding of vehicle mechanics and service operations

Skills & Abilities

• Strong customer service and interpersonal skills
• Excellent written and verbal communicationskills
• Strong organizational skills with attention todetail
• Ability to effectively multi-task in a fast-paced environment
• Dependable, self-motivated, and able to work with minimal supervision
• Effective administrative and time-managementskills
• Ability to work collaboratively with dealershipteams
• Legally entitled to work in Canada

About Dilawri

In addition to working with and learning from a team ofleading professionals in the automotive industry, our benefits include:

• Discountedemployee vehicle purchase program
• Job-specificcoaching & training programs
• Employeewellness & assistance programs
• Employeesocial events

Build your career with a team thatis driven byexcellence,integrityand innovation.