Assistant Rentals Manager

Fraserway RV LP; Abbotsford; On-site; CAD 52,000 - 62,000; Full time

Benefits offered by this job

Health and dental benefits

RRSP matching

Paid time off and vacation

Employee discounts on RVs, parts and 0

Job summary

Fraserway RV LP in Abbotsford, BC is seeking an Assistant Rentals Manager to support the Rentals Manager in day-to-day operations of the Rentals Department and to ensure exceptional customer satisfaction.

You will coordinate front office activities, fleet preparation, housekeeping, and unit readiness, supervise staff, assist with budgeting and reporting, and drive continuous improvements during peak seasons to maintain top service standards.

Qualifications

• Previous supervisory or lead experience in operations, service, inspection, or production environments.
• Strong leadership and team-building skills with a hands-on approach.
• Excellent organizational, problem-solving, and time management abilities.
• Strong communication and customer service skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience in hospitality, rental operations, or customer service is an asset.
• German and/or Dutch language skills are considered an asset.

Responsibilities

• Support the Rentals Manager in daily operations and ensure compliance with company policies and procedures.
• Assist in managing the rental fleet and supplies.
• Oversee front office activities, fleet preparation, housekeeping, and overall unit readiness.
• Ensure rental units meet quality standards prior to customer delivery.
• Assist with customer orientations and rental introductions.
• Coordinate with the PDI team on maintenance, repairs, and inspections.
• Assist with staff scheduling, training, and day-to-day team leadership.
• Support Housekeeping and PDI teams to maintain operational standards.
• Provide guidance to team members to ensure efficient workflows.
• Promote teamwork and a positive, collaborative work environment.
• Address customer and employee concerns in a timely and professional manner.
• Support resolution of customer issues to ensure a positive rental experience.
• Maintain high service standards across all customer interactions.
• Support budgeting, expense tracking, and operational reporting.
• Assist in monitoring performance and identifying process improvements.
• Maintain accurate records and support reporting requirements.
• Provide support during peak rental seasons and high-volume periods.
• Perform other duties as assigned.

Skills

Leadership

Organizational skills

Communication

Time management

Problem-solving

Customer service

Multi-tasking

Teamwork

German language

Dutch language

Job description

North Parallel - Abbotsford
Abbotsford, BC V3G, CAN

Description

Location: Four Seasons RV Rentals – North Parallel Road, Abbotsford, BC
Employment Type: Full-Time, Regular

About the Role

The Assistant Rentals Manager supports the Rentals Manager in overseeing the day-to-day operations of the Rentals Department, ensuring efficient service delivery, strong customer satisfaction, and overall operational performance.

This role plays a key part in coordinating rental operations, including front office activities, fleet preparation, housekeeping, and ensuring rental units are fully ready for customer use. The Assistant Rentals Manager works closely with the Rentals Manager and team to maintain smooth operations, support staff, and deliver an excellent customer experience.

Key Responsibilities

Operational Support

• Support the Rentals Manager in daily operations and ensure compliance with company policies and procedures
• Assist in managing the rental fleet and supplies
• Oversee front office activities, fleet preparation, housekeeping, and overall unit readiness
• Ensure rental units meet quality standards prior to customer delivery
• Assist with customer orientations and rental introductions
• Coordinate with the PDI team on maintenance, repairs, and inspections
• Assist with staff scheduling, training, and day-to-day team leadership
• Support Housekeeping and PDI teams to maintain operational standards
• Provide guidance to team members to ensure efficient workflows
• Promote teamwork and a positive, collaborative work environment

Customer Service

• Address customer and employee concerns in a timely and professional manner
• Support resolution of customer issues to ensure a positive rental experience
• Maintain high service standards across all customer interactions

Administration & Reporting

• Support budgeting, expense tracking, and operational reporting
• Assist in monitoring performance and identifying process improvements
• Maintain accurate records and support reporting requirements

Additional Duties

• Provide support during peak rental seasons and high-volume periods
• Perform other duties as assigned

Qualifications & Skills

• Previous supervisory or lead experience in operations, service, inspection, or production environments
• Strong leadership and team-building skills with a hands-on approach
• Excellent organizational, problem-solving, and time management abilities
• Strong communication and customer service skills
• Ability to manage multiple priorities in a fast-paced environment
• Experience in hospitality, rental operations, or customer service is an asset
• German and/or Dutch language skills are considered an asset

Work Conditions

• Frequent interaction with team members, management, and customers
• Flexible schedule, including evenings and weekends during peak seasons
• Overtime may be required based on operational needs
• $52,000 – $62,400 annually, based on relevant RV industry experience and qualifications
• Comprehensive health and dental benefits
• Matching RRSP program
• Paid time off and vacation
• Employee discounts on RVs, parts, and accessories

Why Join Us

• Supportive and team-oriented work environment
• Opportunity to grow within Canada’s largest RV company
• Dynamic role with a mix of operations, leadership, and customer service
  

We thank all candidates for applying; however, only those selected for an interview will be contacted. Please note as part of our recruitment process background check would be conducted.