Assistant Outlet Manager Courtyard by Marriott Nanaim, BC

ADP; Nanaimo; On-site; CAD 43,000 - 46,000; Full time

Benefits offered by this job

Paid Vacation

Employee Assistance Program

Referral program

Discounted Marriott rooms

Job summary

Courtyard by Marriott Nanaimo is seeking an Assistant Outlet Manager to oversee Bistro, kitchen, bar, and banquet operations. This full-time leadership role focuses on on-floor supervision, guest service, and coordination with culinary teams to ensure quality and efficiency in all F&B areas.

You will lead shifts, support scheduling and training, and help manage inventory, safety, and service standards across busy service periods at the Nanaimo property.

Qualifications

• At least one year of food & beverage experience in a restaurant, hotel, banquet or culinary operation.
• Supervisory or team-lead experience is preferred.
• Experience across front-of-house, kitchen, and banquet operations is an asset.
• Strong communication, organization and guest-service skills.
• Practical leadership style and ability to work directly with the team.
• Ability to manage competing priorities during busy service.
• Knowledge of food safety, sanitation, responsible alcohol service, inventory and cost controls.
• POS system experience (Micros Simphony or similar) is an asset.
• High school diploma or equivalent; related post-secondary education is an asset.
• Legally entitled to work in Canada.

Responsibilities

• Assist with opening, closing and daily supervision of the Bistro, kitchen, bar, patio and banquet areas.
• Lead shifts, assign duties and maintain communication between front-of-house and culinary team.
• Greet guests, oversee service, process payments and assist during busy periods.
• Support culinary operations with food prep, plating, dishwashing, storage and line coverage.
• Monitor food quality, temperature, portions, presentation and ticket times.
• Coordinate Banquet Event Orders and event setup, service, and cleanup.
• Welcome event contacts and respond to requests during functions.
• Assist with scheduling, recruitment, onboarding, training and feedback.
• Monitor staffing and labour based on occupancy and activity.
• Maintain clean, stocked and guest-ready areas; assist with purchasing and inventory control.
• Follow cash, POS procedures and shift documentation; resolve guest concerns promptly.
• Ensure food safety, responsible alcohol service and hotel policies are followed.

Skills

FB experience

Supervisory experience

Communication skills

Leadership

Multitasking

Education

High school diploma or equivalent

FOODSAFE

Serving It Right

Post-secondary education (asset)

Tools

Micros Simphony

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Assistant Outlet Manager Courtyard by Marriott Nanaim, BC

Food & Beverage Nanaimo, BC, CA

Salary Range: CA$43,000.00 To CA$46,000.00 Annually

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable full-time Assistant Outlet Manager to support our Bistro, culinary, and banquet operations at Courtyard by Marriott located in Nanaimo, BC

This is a working leadership position for someone who enjoys leading while on the floor. One shift may involve leading Bistro service and assisting guests, while another may require supporting the culinary team, coordinating a banquet, or helping wherever business demands are greatest.

The Assistant Outlet Manager will help maintain consistent food quality, efficient service, clean and safe work areas, and a positive experience for both guests and team members.

Responsibilities

• Assist with the opening, closing, and daily supervision of the Bistro, kitchen, bar, patio, and banquet areas.
• Lead shifts, assign duties, conduct pre-shift meetings, and maintain clear communication between front-of-house and culinary team members.
• Work alongside the Bistro team by greeting guests, serving, clearing tables, processing payments, and assisting during busy periods.
• Support culinary operations with food preparation, cooking, plating, dishwashing, cleaning, receiving, storage, and line coverage when required.
• Monitor food quality, taste, temperature, portioning, presentation, ticket times, and menu standards.
• Review Banquet Event Orders and coordinate event setup, food and beverage service, room refreshes, breakdown, and cleanup.
• Welcome event contacts, remain available throughout functions, and respond promptly to requests or changes.
• Assist with scheduling, recruitment, onboarding, training, coaching, and performance feedback.
• Monitor staffing and labour based on hotel occupancy, Bistro activity, and banquet requirements.
• Maintain clean, organized, properly stocked, and guest-ready restaurant, kitchen, storage, and banquet areas.
• Assist with purchasing, receiving, inventories, product rotation, storage, waste control, and operating supplies.
• Follow established procedures for cash, credit, room charges, discounts, tips, point-of-sale transactions, and shift documentation.
• Resolve guest concerns promptly and professionally.
• Ensure food safety, responsible alcohol service, workplace safety, accessibility, and hotel policies are followed.
• Identify equipment or facility concerns and follow up with Maintenance and hotel leadership.
• Assist with menu development, seasonal features, promotions, specials, and other food and beverage initiatives.
• Participate in the hotel’s Manager on Duty program when assigned.

Qualifications

• At least one year of previous food and beverage experience in a restaurant, hotel, banquet, or culinary operation.
• Previous supervisory or team-lead experience is preferred.
• Experience working across front-of-house, kitchen, and banquet operations is an asset.
• Strong communication, organization, and guest-service skills.
• A practical leadership style and willingness to work directly alongside the team.
• Ability to manage competing priorities and make sound decisions during busy service periods.
• Working knowledge of food safety, sanitation, responsible alcohol service, inventory, and cost controls.
• Experience with Micros Simphony or another point-of-sale system is an asset.
• Valid FOODSAFE and Serving It Right certifications, or the ability to obtain both within the required timeframe.
• High school diploma or equivalent; related post-secondary education is an asset.
• Legally entitled to work in Canada.

Availability

This position requires flexible availability based on hotel, Bistro, and banquet activity. Shifts may include

early mornings, evenings, weekends, and holidays. Priority will be given to applicants who are available

across all food and beverage operating periods.

Physical Requirements

The position involves standing and walking for extended periods, along with frequent reaching, bending, carrying, pushing, pulling, and repetitive hand movements. Candidates must be able to lift and carry objects weighing up to 50 pounds and work safely around heat, steam, hot surfaces, sharp objects, cleaning products, wet floors, and changing temperatures.

Amazing Benefits At A Glance:

• Salary rate $43,000 - $46,000
• Team Driven and Values Based Culture
• Paid Vacation
• Employee Assistance Program
• Referral program
• Reduced Room Rates throughout the Marriott portfolio