Assistant Operations Manager

Centricity Research; Ottawa; On-site; CAD 75,000 - 85,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Enhanced EAP - mental health support

Flexible PTO + paid holidays

Continuing education reimbursement

401(k)/RRSP with company match

Job summary

Centricity Research in Ottawa is seeking a full-time Assistant Operations Manager to lead daily site operations and drive growth at our Ottawa site. This on-site, 40-hour-per-week role reports to the Operations Manager and focuses on staff development, scheduling, and investigator relationships.

You will oversee screening, enrollment, and study activity while upholding high standards for quality, compliance, and participant care. Prior clinical research or GCP/SOP experience is preferred.

Qualifications

• Hold a college diploma or university degree in a relevant field with healthcare or life-sciences background.
• Previous people-management or team-leadership experience.
• Experience with scheduling, workloads, training, and employee feedback.
• Fluent in English and able to work on-site in Ottawa for 40 hours/week.
• Experience with clinical research, GCP/SOP and/or phlebotomy preferred.

Responsibilities

• Serve as the on-site leader for Ottawa site operations and growth.
• Manage staff schedules, workloads, priorities, and readiness.
• Coach and motivate team members through check-ins and onboarding.
• Build investigator relationships and communicate site needs and study progress.
• Drive recruitment strategies to increase screening and enrollment.
• Monitor visit completion, data entry, and essential documentation for accuracy.
• Ensure compliance with GCP, SOPs, protocols, and regulatory requirements.
• Prepare site for study visits, monitoring visits, audits, and inspections.
• Improve processes to strengthen site capacity and performance.
• Support procedures such as vitals, ECGs, phlebotomy, and sample processing when trained.

Skills

People management

Scheduling

Leadership

Regulatory compliance

GCP/SOP experience

Data entry

English communication

Education

College diploma or university degree

Tools

Phlebotomy

Job description

Centricity Research is one of North America's largest clinical research networks and a fully centralized Integrated Research Organization (IRO). We conduct Phase I-IV clinical trials across more than 35 therapeutic areas, partnering with leading pharmaceutical, biotechnology, and medical device companies to advance healthcare through innovative clinical research. Join our growing team and build a rewarding career while helping bring new treatments to patients.

About the role

• We’re seeking a full-time Assistant Operations Manager to lead daily operations at our Ottawa site and help it grow. Reporting to the Operations Manager, you’ll support and develop the site team, manage scheduling, build strong investigator relationships, and drive screening, enrollment, and study activity. You’ll balance people leadership and operational performance while maintaining high standards for quality, compliance, participant care, and safety. This is a fully on-site, 40-hour-per-week position with an annual salary range of $75,000-$85,000.

What you'll do

• Serve as the primary on-site leader and take ownership of daily Ottawa site operations and growth.
• Manage staff schedules, workloads, priorities, and operational readiness.
• Coach and motivate team members through check-ins, feedback, onboarding, and training.
• Build strong investigator relationships and maintain clear communication about site needs and study progress.
• Drive recruitment strategies to increase screening, enrollment, and study activity.
• Monitor visit completion, data entry, and essential documentation for accuracy and timeliness.
• Ensure compliance with GCP, SOPs, study protocols, and applicable regulatory requirements.
• Prepare the site for study visit days, monitoring visits, audits, and inspections.
• Improve processes that strengthen site capacity, productivity, and performance.
• When trained and delegated, support procedures such as vitals, ECGs, phlebotomy, and sample processing/shipping.

You Might Be a Great Fit If You:

• Hold a college diploma or university degree in a relevant field and bring a medical, healthcare, or life-sciences background
• Have previous people-management or team-leadership experience.
• Have managed schedules, workloads, training, and employee feedback.
• Are a positive, resourceful self-starter with a growth and performance mindset.
• Communicate clearly, are professionally fluent in English, and can work on-site in Ottawa for 40 hours per week.
• Ideally have clinical research, GCP/SOP, and/or documented phlebotomy experience; these are preferred assets, not requirements.

Why Centricity Research?

Our Mission

We connect people to scientific advancements through groundbreaking research within a deeply human experience.

Our Core Values

• Quality : We aim for excellence and integrity in everything we do - because lives depend on it.
• Care : We show up for each other, our customers, and our mission - always going the extra mile.
• Be the Change You Seek : We're adaptable, forward-thinking, and constantly improving - for the betterment of all.
• One Team : We collaborate, support one another, and succeed together.
• Grow for Good : We grow with purpose - to expand access to research and improve global health.
• Own It : We take initiative, deliver results, and follow through - with passion and accountability.
• Comprehensive health, dental, and vision insurance
• Enhanced EAP - mental health support
• Flexible PTO + paid holidaysContinuing education reimbursement
• 401(k) / RRSP with company match and immediate vesting

The pay range for this role is:

75,000 - 85,000 CAD per year (Centricity Research Ottawa LMC Endocrinology)