Assistant Manager, Sales

Holt Renfrew; Mississauga; On-site; CAD 45,000 - 60,000; Full time

Job summary

Holt Renfrew seeks an Assistant Manager, Sales to supervise sales associates and ensure luxury service standards. The role includes coaching, resolving customer issues, and participating in recruitment, aiming to enhance sales performance in a fashion-driven environment.

Benefits

Employee discount

Pension

Health & dental benefits

Tuition assistance

Continuous learning and development

Qualifications

• 1-3 years supervisory experience in sales and service.
• Proven track record of exceeding sales and profit targets.
• Retail selling experience in a luxury environment preferred.

Responsibilities

• Provide sales floor supervision and coach associates.
• Resolve customer issues and maintain high service standards.
• Participate in recruitment and selection of associates.

Skills

Communication

Leadership

Adaptability

Tools

Microsoft Office Suite

Job description

Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day.

A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development.

The Assistant Manager, Sales supports the Manager, Sales by providing day to day supervision and guidance to associates in an effort to achieve the highest standards of luxury sales and service.

Specific responsibilities include (but are not limited to) the following:

• Provide sales floor supervision by spending the majority of the time on the selling floor
• Coach and train associates to maintain luxury standards and achieve customer service targets
• Resolves customer issues and/or complaints and keeps manager informed
• Makes recommendations on changes and/or solutions to enhance customer sales and service standards
• Actively participate as a training facilitator for sales and service programs and other company training programs as required
• Assist in the launch and maintenance of selling tools and sales and service programs
• Assists associates in developing, maintaining and growing an active store client base and strong customer relationships
• Participates in the recruitment and selection of associates
• Assigns work and assignments to associates as required
• Provide feedback to Manager, Sales on inventory performance, merchandising presentation standards, customer trends and issues
• Provides input into associate performance assessments and appraisals, performance improvement plans
• Assists in organizing and conducting regular department team meetings and helps keep the team informed on upcoming sales and service initiatives
• Maintain high standards of merchandise presentation at all times
• Maintain day to day operational awareness of leased businesses within area to ensure seamless customer service, elevating issues to Manager as required
• Model leadership behaviours that promote a culture of open communication, employee development and trust
• Maintain all Health & Safety practices to code
• Perform other duties as assigned
• Ensure compliance with privacy policies, regulations, and cyber security measures.

The ideal candidate:

• 1-3 years supervisory experience with accountability for sales and service
• Proven track record of exceeding sales and profit targets
• Is adaptable and comfortable with change
• Retail selling experience in a luxury environment preferred
• Confident and effective communication (written & verbal) and interpersonal skills
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

The measures of success:

• Contribution to financial objectives
• Individual objectives linked to the achievement of department goals
• Feedback from internal and external clients

Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation, please email [e-mail] and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs.

We are Canada’s FASHION and LIFESTYLE retailer, providing a strong trusted voice in the global fashion world on behalf of Canadian customers.

We are the curators of EXTRAORDINARY products that INSPIRE our customers and are respectful of both people and planet.

We provide personal service and experiences to empower our customers and colleagues to find the truest expression of themselves and create JOY in doing so.

We are committed to creating and inspiring a more SUSTAINABLE future for all. We aim to IGNITE the possibility of POSITIVE CHANGE.

What Makes Us Unique

No other brand has this combination of traits, and they give us our strong point of view and set us apart.

Magenta

Own and elevate Magenta so that it is synonymous with the brand.

Canadian

Be proud and make Canadians proud of who we are by representing a modern Canada, its values, its people, and its ethos on the global retail stage.

Sustainability

Be a leader in sustainability and ignite the possibility of positive change in others. Build loyalty by being known as a trusted brand that cares for its customers, colleagues, communities, as well as the planet.

Personal Service

Deliver the highest quality of service, not just to our most valuable customers, but to all guests of Holts.

How We Do It

Our reach may be global, but our Values remain proudly Canadian. They are meaningful to us and guide how we work together and interact with our communities.

Warmth

Be open, welcoming, and respectful to others.

Unity

We are one team, one community, sharing one planet.

Passion

Passion is what drives us to be curious and think creatively.

We constantly encourage ourselves to be better.